Refund and returns policy

Refund & Cancellation Policy – Tour Bookings

At LEMMETravel.com, we strive to provide the best experiences possible. We understand that travel plans can change, so we offer a flexible refund and cancellation policy for tour bookings.

Cancellation Policy

• Free Cancellation: You may cancel your tour booking up to 7 days before the scheduled start date and receive a full refund.

• Partial Refund: Cancellations made between 3 to 6 days before the tour date are eligible for a 50% refund.

• No Refund: Cancellations made less than 72 hours before the tour, or no-shows, are non-refundable.

Modification Policy

• You may request to reschedule your tour date (subject to availability) at least 72 hours before the original booking. Please contact us at {email} to make changes.

Refund Processing

• Once your cancellation request is approved, refunds will be issued to your original method of payment within 7–14 business days.

• Processing time may vary depending on your bank or payment provider.

Non-Refundable Cases

• Tours booked as part of special promotions or last-minute deals may be non-refundable (this will be clearly stated at the time of booking).

• Missed tours due to late arrival or failure to meet tour requirements (e.g., visa issues, incorrect personal details) are non-refundable.

Force Majeure

In the event of cancellations due to weather, natural disasters, or other unforeseen circumstances beyond our control, you will be offered the option to reschedule or receive a full refund.

Need Help?

If you have questions about your tour booking, contact us at {email} – our support team is happy to assist you.