{"id":8659,"date":"2025-06-26T23:27:08","date_gmt":"2025-06-26T23:27:08","guid":{"rendered":"https:\/\/global.lemmetravel.com\/?page_id=8659"},"modified":"2025-09-24T06:34:22","modified_gmt":"2025-09-24T06:34:22","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.lemmetravel.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8659\" class=\"elementor elementor-8659\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b622bc70 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"6b622bc70\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-666cdca8 elementor-widget elementor-widget-heading\" data-id=\"666cdca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1dc1c97f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no elementor-invisible\" data-id=\"1dc1c97f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;zoomIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b75ef23\" data-id=\"b75ef23\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5da9cf2e elementor-widget elementor-widget-heading\" data-id=\"5da9cf2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bienvenue au centre d&#039;aide\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-734c5ee elementor-widget elementor-widget-text-editor\" data-id=\"734c5ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2bbc69431 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"2bbc69431\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-449d6124\" data-id=\"449d6124\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-4bccb188 elementor-widget elementor-widget-text-editor\" data-id=\"4bccb188\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><p>Nous sommes l\u00e0 pour vous simplifier la vie. Que vous ayez des questions sur les r\u00e9servations, les paiements, les annulations ou l&#039;utilisation de notre plateforme, vous trouverez ici des r\u00e9ponses rapides et des guides utiles. Consultez notre FAQ, obtenez une assistance pas \u00e0 pas ou contactez notre \u00e9quipe\u00a0: nous sommes toujours l\u00e0 pour vous aider.<\/p><\/div><\/div><\/div><\/div><\/section><section class=\"elementor-section elementor-top-section elementor-element elementor-element-69f3ab89 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"69f3ab89\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6a66c660\" data-id=\"6a66c660\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\">\u00a0<\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-17b13da e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no elementor-invisible e-con e-parent\" data-id=\"17b13da\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;zoomIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86c8a67 elementor-position-left elementor-position-top elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"86c8a67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img fetchpriority=\"high\" decoding=\"async\" width=\"865\" height=\"1080\" src=\"https:\/\/www.lemmetravel.com\/wp-content\/uploads\/2025\/06\/FAQs-LEMME-Travel2.jpg\" class=\"attachment-full size-full wp-image-7247\" alt=\"FAQ - LEMMETravel\" srcset=\"https:\/\/www.lemmetravel.com\/wp-content\/uploads\/2025\/06\/FAQs-LEMME-Travel2.jpg 865w, https:\/\/www.lemmetravel.com\/wp-content\/uploads\/2025\/06\/FAQs-LEMME-Travel2-240x300.jpg 240w, https:\/\/www.lemmetravel.com\/wp-content\/uploads\/2025\/06\/FAQs-LEMME-Travel2-820x1024.jpg 820w, https:\/\/www.lemmetravel.com\/wp-content\/uploads\/2025\/06\/FAQs-LEMME-Travel2-768x959.jpg 768w, https:\/\/www.lemmetravel.com\/wp-content\/uploads\/2025\/06\/FAQs-LEMME-Travel2-10x12.jpg 10w, https:\/\/www.lemmetravel.com\/wp-content\/uploads\/2025\/06\/FAQs-LEMME-Travel2-600x749.jpg 600w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Nous sommes disponibles 24 heures sur 24<\/h3><p class=\"elementor-image-box-description\">Chez LEMMETravel.com, votre confort et votre confiance sont notre priorit\u00e9. Ce centre d&#039;aide est con\u00e7u pour vous apporter rapidement toutes les r\u00e9ponses dont vous avez besoin. Que vous r\u00e9serviez des vols, des voitures, des h\u00f4tels ou des circuits, nous sommes l\u00e0 pour vous guider. Retrouvez des guides \u00e9tape par \u00e9tape, des questions fr\u00e9quentes et des ressources utiles au m\u00eame endroit. Besoin d&#039;aide pour comprendre comment utiliser vos cr\u00e9dits ou coupons de voyage\u00a0? Nous sommes l\u00e0 pour vous. Vous souhaitez modifier ou annuler une r\u00e9servation\u00a0? D\u00e9couvrez comment en quelques clics. Vous cherchez des informations sur les politiques de remboursement\u00a0? Tout est expliqu\u00e9 clairement ici. D\u00e9couvrez comment vous inscrire comme partenaire ou r\u00e9f\u00e9rencer vos services sur notre plateforme. Apprenez-en plus sur la gestion de votre compte et la s\u00e9curit\u00e9 de vos informations. Vous rencontrez des difficult\u00e9s avec un paiement\u00a0? Nos articles d&#039;assistance vous guident. Besoin d&#039;une assistance technique\u00a0? Notre \u00e9quipe est \u00e0 votre disposition sur simple message. Consultez les informations de voyage et les conditions d&#039;entr\u00e9e sp\u00e9cifiques \u00e0 chaque pays. D\u00e9couvrez des conseils pour des voyages s\u00fbrs, agr\u00e9ables et sans accroc. Nous vous aidons \u00e0 contacter des guides touristiques et des partenaires de transport certifi\u00e9s. Consultez nos recommandations et bonnes pratiques en mati\u00e8re d&#039;assurance voyage. Nouveau sur LEMMETravel\u00a0? Commencez en quelques minutes avec notre guide du d\u00e9butant. Vous \u00eates curieux de savoir comment fonctionnent les r\u00e9servations\u00a0? Nous vous expliquons tout. Vous souhaitez nous contacter directement\u00a0? Le chat en direct et l&#039;assistance par e-mail sont toujours disponibles. Nous mettons constamment \u00e0 jour notre centre d&#039;aide gr\u00e2ce \u00e0 vos commentaires. Voyagez en toute s\u00e9r\u00e9nit\u00e9\u00a0! Commencez \u00e0 explorer d\u00e8s maintenant\u00a0!\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-521fe227 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"521fe227\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-385daf60 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"385daf60\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c926405 elementor-widget elementor-widget-heading\" data-id=\"5c926405\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">En savoir plus sur LEMMETravel.com\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42d5cd35 e-grid e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"42d5cd35\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75bd2e55 wpr-advanced-accordion-icon-side-box elementor-invisible elementor-widget elementor-widget-wpr-advanced-accordion\" data-id=\"75bd2e55\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInLeft&quot;,&quot;active_item&quot;:1}\" data-widget_type=\"wpr-advanced-accordion.default\">\n\t\t\t\t\t\n            <div class=\"wpr-advanced-accordion\" data-accordion-type=\"accordion\" data-active-index=\"1\" data-accordion-trigger=\"click\" data-interaction-speed=\"0.4\">\n\n\t\t\t\t\t\t<div class=\"wpr-acc-search-input-wrap elementor-clearfix\">\r\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-search\"><\/i>\r\n\t\t\t\t\t\t\t\t<input placeholder=\"Recherche...\" class=\"wpr-acc-search-input\" type=\"search\" title=\"Recherche\">\r\n\t\t\t\t<i class=\"fas fa-times\"><\/i>\r\n\t\t\t<\/div>\r\n\t\t\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-icon-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">Que propose LEMMETravel.com ?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><p data-start=\"122\" data-end=\"352\"><strong data-start=\"122\" data-end=\"141\">LEMMETravel.com<\/strong>\u00a0est une plateforme de voyages internationale con\u00e7ue pour simplifier l&#039;exp\u00e9rience de voyage des particuliers, des entreprises et des partenaires. Nous proposons une large gamme de services pour r\u00e9pondre \u00e0 tous vos besoins de voyage sous une seule et m\u00eame marque de confiance.<\/p><p data-start=\"354\" data-end=\"381\">Nos principales offres comprennent :<\/p><p data-start=\"383\" data-end=\"1331\">\u2705\u00a0<strong data-start=\"385\" data-end=\"404\">R\u00e9servations de vols<\/strong>\u00a0\u2013 Acc\u00e9dez \u00e0 des tarifs comp\u00e9titifs pour les vols nationaux et internationaux des principales compagnies a\u00e9riennes du monde entier.<br data-start=\"503\" data-end=\"506\" \/>\u2705\u00a0<strong data-start=\"508\" data-end=\"534\">H\u00f4tels et h\u00e9bergements<\/strong>\u00a0\u2013 R\u00e9servez des h\u00f4tels, des appartements et des s\u00e9jours uniques dans des destinations populaires avec des offres exclusives.<br data-start=\"624\" data-end=\"627\" \/>\u2705\u00a0<strong data-start=\"629\" data-end=\"659\">Transports et transferts<\/strong>\u00a0\u2013 Organisez des transferts depuis l\u2019a\u00e9roport, des transferts priv\u00e9s et des locations de v\u00e9hicules de luxe dans plusieurs pays.<br data-start=\"755\" data-end=\"758\" \/>\u2705\u00a0<strong data-start=\"760\" data-end=\"782\" data-is-only-node=\"\">Visites et activit\u00e9s<\/strong>\u00a0\u2013 D\u00e9couvrez des visites, des excursions et des exp\u00e9riences d\u2019aventure organis\u00e9es dans les meilleures villes et des escapades isol\u00e9es.<br data-start=\"881\" data-end=\"884\" \/>\u2705\u00a0<strong data-start=\"886\" data-end=\"906\">Assurance voyage<\/strong>\u00a0\u2013 Obtenez des plans d\u2019assurance voyage complets pour prot\u00e9ger votre voyage, votre sant\u00e9 et vos biens.<br data-start=\"995\" data-end=\"998\" \/>\u2705\u00a0<strong data-start=\"1000\" data-end=\"1033\">Solutions eSIM et connectivit\u00e9<\/strong>\u00a0\u2013 Restez connect\u00e9 dans le monde entier gr\u00e2ce \u00e0 l\u2019activation instantan\u00e9e de l\u2019eSIM pour l\u2019acc\u00e8s Internet \u00e0 l\u2019\u00e9tranger.<br data-start=\"1116\" data-end=\"1119\" \/>\u2705\u00a0<strong data-start=\"1121\" data-end=\"1159\">Solutions de voyages d&#039;affaires et de groupe<\/strong>\u00a0\u2013 Forfaits sur mesure pour les entreprises, les \u00e9v\u00e9nements et les voyageurs de groupe.<br data-start=\"1224\" data-end=\"1227\" \/>\u2705\u00a0<strong data-start=\"1229\" data-end=\"1258\">Assistance multilingue 24h\/24 et 7j\/7<\/strong>\u00a0\u2013 Notre \u00e9quipe est disponible 24h\/24 pour vous assister o\u00f9 que vous soyez.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-icon-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">Que peut faire LEMMETravel.com ?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><div class=\"elementor-accordion-item\"><div id=\"elementor-tab-content-1482\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"region\" data-tab=\"2\" aria-labelledby=\"elementor-tab-title-1482\"><p>Nous vous facilitons la comparaison des r\u00e9servations de nombreux h\u00f4tels, propri\u00e9taires et autres prestataires de services. En effectuant une r\u00e9servation sur notre site web, vous concluez un contrat avec le prestataire (sauf mention contraire). Les informations publi\u00e9es sur notre plateforme sont bas\u00e9es sur les informations communiqu\u00e9es par les prestataires.<\/p><\/div><\/div><div class=\"elementor-accordion-item\">\u00a0<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-icon-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">Que vend LEMMETravel.com ?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><div class=\"elementor-accordion-item\"><div id=\"elementor-tab-content-1483\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"region\" data-tab=\"3\" aria-labelledby=\"elementor-tab-title-1483\"><p>fournit des services de r\u00e9servation pour environ 3,4 millions de propri\u00e9t\u00e9s, dont 475 000 h\u00f4tels, motels et complexes h\u00f4teliers et 2,9 millions de maisons et d&#039;appartements dans plus de 220 pays et territoires et dans plus de 40 langues.<\/p><\/div><\/div><div class=\"elementor-accordion-item\">\u00a0<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-icon-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">Quelle est la fonctionnalit\u00e9 de LEMMETravel.com ?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><ul><li>B\u00e9n\u00e9ficiez de r\u00e9ductions sur votre prochaine r\u00e9servation<\/li><li>Offres secr\u00e8tes B\u00e9n\u00e9ficiez de tarifs plus bas gr\u00e2ce aux remises r\u00e9serv\u00e9es aux membres.<\/li><li>R\u00e9servations plus rapides Enregistrez vos coordonn\u00e9es pour les pr\u00e9-remplir lors de votre r\u00e9servation.<\/li><li>Contr\u00f4lez vos r\u00e9servations G\u00e9rez vos r\u00e9servations.<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                            <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-518f6d92 wpr-advanced-accordion-icon-side-box elementor-invisible elementor-widget elementor-widget-wpr-advanced-accordion\" data-id=\"518f6d92\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInRight&quot;,&quot;active_item&quot;:1}\" data-widget_type=\"wpr-advanced-accordion.default\">\n\t\t\t\t\t\n            <div class=\"wpr-advanced-accordion\" data-accordion-type=\"accordion\" data-active-index=\"1\" data-accordion-trigger=\"click\" data-interaction-speed=\"0.4\">\n\n\t\t\t\t\t\t<div class=\"wpr-acc-search-input-wrap elementor-clearfix\">\r\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-search\"><\/i>\r\n\t\t\t\t\t\t\t\t<input placeholder=\"Recherche...\" class=\"wpr-acc-search-input\" type=\"search\" title=\"Recherche\">\r\n\t\t\t\t<i class=\"fas fa-times\"><\/i>\r\n\t\t\t<\/div>\r\n\t\t\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-icon-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">LEMMETravel.com propose-t-il une assurance voyage ?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><p>Oui. LEMMETravel.com propose une assurance voyage dans le monde entier, ainsi que le paiement en ligne et vous pouvez obtenir l&#039;assurance une fois que vous avez pay\u00e9.\u00a0<\/p><p>pour plus d&#039;informations, veuillez visiter notre\u00a0<a href=\"https:\/\/www.lemmetravel.com\/fr\/assurance-voyage\/\">Page d&#039;assurance voyage<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-icon-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">Pourquoi les voyageurs pr\u00e9f\u00e8rent-ils r\u00e9server via LEMMETravel.com ?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><div class=\"elementor-accordion-item\"><div id=\"elementor-tab-content-1486\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"region\" data-tab=\"6\" aria-labelledby=\"elementor-tab-title-1486\"><p>Les voyageurs disposent d&#039;un moyen simple de comparer les prix et les caract\u00e9ristiques des h\u00e9bergements, des vols, des voitures de location et des exp\u00e9riences locales sur une seule plateforme de confiance, et de les r\u00e9server instantan\u00e9ment.<\/p><\/div><\/div><div class=\"elementor-accordion-item\">\u00a0<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-icon-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">Pourquoi LEMMETravel.com a du succ\u00e8s ?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><div class=\"elementor-accordion-item\"><div id=\"elementor-tab-content-1267\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"region\" data-tab=\"7\" aria-labelledby=\"elementor-tab-title-1267\"><p>Pourquoi booking.com a du succ\u00e8s ?<br \/>En investissant dans la technologie qui permet d&#039;\u00e9liminer les frictions li\u00e9es aux voyages, LEMMETravel.com connecte de mani\u00e8re transparente des millions de voyageurs avec des exp\u00e9riences m\u00e9morables, une gamme d&#039;options de transport et des lieux de s\u00e9jour incroyables - des maisons aux h\u00f4tels et bien plus encore.<\/p><\/div><\/div><div class=\"elementor-accordion-item\"><div id=\"elementor-tab-title-1268\" class=\"elementor-tab-title\" tabindex=\"-1\" role=\"button\" data-tab=\"8\" aria-controls=\"elementor-tab-content-1268\" aria-expanded=\"false\" aria-selected=\"false\">\u00a0<\/div><\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-icon-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">Puis-je acheter une carte eSIM de voyage sur le site LEMMETravel.com ?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><p>LEMMETravel.com vous donne acc\u00e8s \u00e0 des eSIM pour plus de 200 pays et r\u00e9gions du monde, vous permettant de rester connect\u00e9 plus facilement que jamais. Avec une eSIM Airalo, restez connect\u00e9 comme un local, o\u00f9 que vous soyez. Plus besoin de chercher une carte SIM, de vous connecter \u00e0 Internet ou de payer des frais d&#039;itin\u00e9rance impr\u00e9vus. Une connectivit\u00e9 simple, abordable et flexible.<\/p><p><a href=\"https:\/\/www.lemmetravel.com\/fr\/travel-esim\/\">Visitez notre eSIM de voyage<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                            <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e7c1f69 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"e7c1f69\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4d553f elementor-widget elementor-widget-heading\" data-id=\"a4d553f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ g\u00e9n\u00e9rales<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1e8f5a49 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"1e8f5a49\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-47475c9c\" data-id=\"47475c9c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68b1fbce elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"68b1fbce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"huge huge-hotel-01\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d9300fa elementor-widget elementor-widget-heading\" data-id=\"1d9300fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ sur les h\u00e9bergements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2a34a2d9\" data-id=\"2a34a2d9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9138d5d elementor-widget elementor-widget-n-accordion\" data-id=\"9138d5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accord\u00e9on. Ouvrir les liens avec Entr\u00e9e ou Espace, les fermer avec \u00c9chap et naviguer avec les touches fl\u00e9ch\u00e9es.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1520\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1520\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Annulation <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1520\" class=\"elementor-element elementor-element-dc8dca4 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"dc8dca4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1520\" class=\"elementor-element elementor-element-4121e61 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"4121e61\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a64c42 elementor-widget elementor-widget-text-editor\" data-id=\"7a64c42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div><div><div><div><div><b>Puis-je annuler ma r\u00e9servation ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Oui, les frais d&#039;annulation sont d\u00e9termin\u00e9s par l&#039;\u00e9tablissement et indiqu\u00e9s dans vos conditions d&#039;annulation. Vous devrez r\u00e9gler tous les frais suppl\u00e9mentaires \u00e0 l&#039;\u00e9tablissement.<\/div><div>\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div><div><div><div><b>Si je dois annuler ma r\u00e9servation, devrai-je payer des frais ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Si vous avez une r\u00e9servation avec annulation gratuite, vous ne paierez pas de frais d&#039;annulation. Si votre r\u00e9servation n&#039;est plus annulable gratuitement ou n&#039;est pas remboursable, des frais d&#039;annulation peuvent s&#039;appliquer. Les frais d&#039;annulation sont d\u00e9termin\u00e9s par l&#039;\u00e9tablissement, et vous devrez r\u00e9gler les frais suppl\u00e9mentaires.<\/div><div>\u00a0<\/div><\/div><div><div><div><div><div><div><b>Puis-je annuler ou modifier mes dates pour une r\u00e9servation non remboursable ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>L&#039;annulation d&#039;une r\u00e9servation non remboursable entra\u00eene g\u00e9n\u00e9ralement des frais. Cependant, vous pouvez demander l&#039;annulation gratuite lors de la gestion de votre r\u00e9servation. Cela envoie une demande \u00e0 l&#039;\u00e9tablissement, qui peut d\u00e9cider de vous exempter de vos frais d&#039;annulation. Il n&#039;est pas possible de modifier les dates d&#039;une r\u00e9servation non remboursable, mais il est possible de r\u00e9server \u00e0 nouveau aux dates souhait\u00e9es si votre demande d&#039;exon\u00e9ration des frais est accept\u00e9e.<\/div><div>\u00a0<\/div><\/div><div><div><div><div><div><div><b>Comment savoir si ma r\u00e9servation a \u00e9t\u00e9 annul\u00e9e ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Apr\u00e8s avoir annul\u00e9 une r\u00e9servation chez nous, vous devriez recevoir un e-mail de confirmation. V\u00e9rifiez votre bo\u00eete de r\u00e9ception et vos courriers ind\u00e9sirables. Si vous ne recevez pas d&#039;e-mail sous 24 heures, contactez l&#039;\u00e9tablissement pour confirmer la r\u00e9ception de votre annulation.<\/div><div>\u00a0<\/div><\/div><div><div class=\"\"><div class=\"af2738844d\"><div class=\"f829e04eec e6208ee469\"><div class=\"c624d7469d a0e60936ad a3214e5942\"><div><b>O\u00f9 puis-je trouver la politique d&#039;annulation de mon bien ?<\/b><\/div><\/div><\/div><\/div><\/div><div class=\"\"><div class=\"c624d7469d a0e60936ad a3214e5942\"><div class=\"\"><div class=\"af2738844d\"><div class=\"a53cbfa6de e6208ee469\"><div class=\"c624d7469d a0e60936ad a3214e5942\"><div>Vous pouvez le trouver dans votre confirmation de r\u00e9servation.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1521\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1521\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Paiement <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1521\" class=\"elementor-element elementor-element-125909b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"125909b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1521\" class=\"elementor-element elementor-element-c75fefb e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"c75fefb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce893e3 elementor-widget elementor-widget-text-editor\" data-id=\"ce893e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Quels modes de paiement sont accept\u00e9s ?<\/strong><\/p><p>Les cartes de cr\u00e9dit sont le moyen de paiement le plus couramment accept\u00e9 pour les h\u00e9bergements propos\u00e9s sur LEMMETravel.com. De nombreux \u00e9tablissements exigent \u00e9galement une carte de cr\u00e9dit valide pour les r\u00e9servations non r\u00e9gl\u00e9es \u00e0 l&#039;avance.<\/p><p><strong>Paiements en ligne<\/strong><\/p><p>Dans de nombreux pays, LEMMETravel.com propose plusieurs modes de paiement alternatifs (par exemple, PayPal, ApplePay, Klarna) en plus des cartes de cr\u00e9dit. Sur certains march\u00e9s, LEMMETravel.com propose \u00e9galement des modes de paiement locaux (par exemple, Venmo). La disponibilit\u00e9 des modes de paiement num\u00e9riques peut varier selon le pays, la r\u00e9gion et\/ou l&#039;appareil utilis\u00e9 pour la r\u00e9servation. Nous avons r\u00e9pertori\u00e9 ci-dessous les modes de paiement les plus courants.<\/p><p><strong>M\u00e9thodes de paiement flexibles (Achetez maintenant, payez plus tard)<\/strong><\/p><p>Dans certains pays, LEMMETravel.com propose des options de paiement flexibles via des tiers comme Affirm, AfterPay et Klarna. Ces m\u00e9thodes permettent aux voyageurs de fractionner un paiement en plusieurs versements ou de le reporter \u00e0 une date ult\u00e9rieure. Les plans de paiement \u00e0 court terme (jusqu&#039;\u00e0 3 ou 4 versements) sont g\u00e9n\u00e9ralement sans int\u00e9r\u00eat, tandis que les financements \u00e0 plus long terme peuvent inclure des int\u00e9r\u00eats.<\/p><p><strong>M\u00e9thodes de paiement disponibles<\/strong><\/p><p>La disponibilit\u00e9 des m\u00e9thodes de paiement peut varier selon le pays, la devise, la r\u00e9gion et\/ou l&#039;appareil utilis\u00e9 pour r\u00e9server.<\/p><p><strong>Cartes de cr\u00e9dit<\/strong><\/p><p>Mondial<\/p><ul><li>MasterCard<\/li><li>Visa<\/li><li>American Express<\/li><li>JCB<\/li><li>Diners Club<\/li><li>D\u00e9couvrir<\/li><li>r\u00e9mun\u00e9ration syndicale<\/li><\/ul><div><div><div><div><div><b>Puis-je payer avec un acompte ou un pr\u00e9paiement ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Certains de nos \u00e9tablissements exigent un pr\u00e9paiement (un acompte) avant votre arriv\u00e9e. Ce pr\u00e9paiement correspond au montant total ou partiel de la r\u00e9servation. Le solde est r\u00e9gl\u00e9 lors de votre arriv\u00e9e.<\/div><div>Cependant, pour certains h\u00e9bergements, aucun d\u00e9p\u00f4t n&#039;est requis. Vous r\u00e9glez le montant total lors de votre s\u00e9jour. Pour plus d&#039;informations, consultez les conditions de paiement figurant dans votre confirmation.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>J&#039;ai \u00e9t\u00e9 d\u00e9bit\u00e9. Dois-je faire quelque chose\u00a0?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Dans la plupart des cas, aucune action n&#039;est requise de votre part. Comme indiqu\u00e9 dans les conditions de paiement de votre r\u00e9servation, il s&#039;agit probablement d&#039;un simple pr\u00e9paiement, couvrant tout ou partie du co\u00fbt total.<\/div><div>En l&#039;absence de politique de pr\u00e9paiement, il est possible que l&#039;\u00e9tablissement ait pr\u00e9lev\u00e9 un paiement test sur votre carte. Il s&#039;agit d&#039;une retenue temporaire utilis\u00e9e pour garantir votre r\u00e9servation et qui vous sera restitu\u00e9e.<\/div><div>Si vous pensez que les frais sont inattendus, vous pouvez nous contacter pour obtenir de l&#039;aide. Nous ne pourrons contacter l&#039;\u00e9tablissement en votre nom qu&#039;apr\u00e8s avoir fourni un justificatif.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>O\u00f9 puis-je voir la politique de paiement de ma r\u00e9servation ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Vous trouverez les conditions de paiement dans votre confirmation de r\u00e9servation, dans la section \u00ab\u00a0Tarifs\u00a0\u00bb. Cette section comprend \u00e9galement le d\u00e9tail des prix et les modes de paiement accept\u00e9s.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Puis-je payer mon s\u00e9jour avec une carte de cr\u00e9dit diff\u00e9rente de celle utilis\u00e9e pour r\u00e9server ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>C&#039;est fort probable. Les \u00e9tablissements acceptent g\u00e9n\u00e9ralement les paiements avec une autre carte ou en esp\u00e8ces. Pour v\u00e9rifier si vous pouvez payer avec une autre carte de cr\u00e9dit, veuillez contacter l&#039;\u00e9tablissement.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Pourquoi dois-je fournir les d\u00e9tails de ma carte ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Les \u00e9tablissements demandent g\u00e9n\u00e9ralement ce paiement pour garantir votre r\u00e9servation, et la carte est souvent utilis\u00e9e pour payer lors de la r\u00e9servation. Si vous n&#039;avez pas besoin de pr\u00e9paiement, un montant peut \u00eatre retenu sur votre carte pour s&#039;assurer qu&#039;elle est suffisamment approvisionn\u00e9e. Ce paiement test vous sera rembours\u00e9.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1522\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1522\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> D\u00e9tails de la r\u00e9servation <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1522\" class=\"elementor-element elementor-element-00dc357 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"00dc357\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1522\" class=\"elementor-element elementor-element-c2c3846 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"c2c3846\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efb17a5 elementor-widget elementor-widget-text-editor\" data-id=\"efb17a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b><strong>Comment puis-je obtenir plus d&#039;informations sur les installations de la chambre ou de la propri\u00e9t\u00e9 ?<\/strong><\/b><\/p><p>Vous trouverez la chambre et les \u00e9quipements de l&#039;\u00e9tablissement dans votre confirmation de r\u00e9servation.<\/p><p>\u00a0<\/p><p><b><strong>Est-il possible d&#039;obtenir un lit suppl\u00e9mentaire ou un berceau pour un enfant ?<\/strong><\/b><\/p><p>Cela d\u00e9pend de la politique de l&#039;\u00e9tablissement. Les frais suppl\u00e9mentaires pour les enfants, y compris les lits d&#039;appoint et les lits b\u00e9b\u00e9s, ne sont pas inclus dans le prix de la r\u00e9servation. Contactez directement l&#039;\u00e9tablissement pour obtenir ces informations.<\/p><p>\u00a0<\/p><p><b><strong>Comment puis-je obtenir une facture ?<\/strong><\/b><\/p><p>L&#039;\u00e9tablissement peut vous fournir une facture pour votre s\u00e9jour, veuillez donc les contacter directement.<\/p><p>\u00a0<\/p><p><b><strong>Je ne trouve pas mon e-mail de confirmation. Que faire\u00a0?<\/strong><\/b><\/p><p>V\u00e9rifiez votre bo\u00eete de r\u00e9ception et vos dossiers de courrier ind\u00e9sirable. Si vous ne trouvez toujours pas votre confirmation, rendez-vous sur www.lemmetravel.com\/contact et nous vous la renverrons.<\/p><p>\u00a0<\/p><p><b><strong>Quelle est la diff\u00e9rence entre une chambre double et une chambre twin ?<\/strong><\/b><\/p><p>Une chambre double comprend un lit double et une chambre twin deux lits simples. Si une chambre est dite double\/twin, elle peut \u00eatre configur\u00e9e pour les deux types de chambres. L&#039;\u00e9tablissement fera de son mieux pour r\u00e9pondre \u00e0 vos besoins.<\/p><p>\u00a0<\/p><p><b><strong>Quelle est la diff\u00e9rence entre une chambre double et une chambre twin ?<\/strong><\/b><\/p><p>Une chambre double comprend un lit double et une chambre twin deux lits simples. Si une chambre est dite double\/twin, elle peut \u00eatre configur\u00e9e pour les deux types de chambres. L&#039;\u00e9tablissement fera de son mieux pour r\u00e9pondre \u00e0 vos besoins.<\/p><p>\u00a0<\/p><p><b><strong>Puis-je apporter des modifications \u00e0 ma r\u00e9servation (c&#039;est-\u00e0-dire changer les dates) ?<\/strong><\/b><\/p><p>Oui\u00a0! Vous pouvez modifier votre r\u00e9servation depuis votre e-mail de confirmation ou sur LEMMETravel.com. Selon la politique de l&#039;\u00e9tablissement, vous pouvez effectuer les op\u00e9rations suivantes\u00a0:<\/p><p>Modifier les heures d&#039;arriv\u00e9e et de d\u00e9part<\/p><p>Changer les dates<\/p><p>Annuler la r\u00e9servation<\/p><p>Modifier les d\u00e9tails de la carte de cr\u00e9dit<\/p><p>Modifier les d\u00e9tails du client<\/p><p>S\u00e9lectionnez le type de lit<\/p><p>Changer le type de chambre<\/p><p>Ajouter une pi\u00e8ce<\/p><p>Ajouter un repas<\/p><p>Faire une demande<\/p><p>Contacter la propri\u00e9t\u00e9<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1523\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1523\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Types de chambres <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1523\" class=\"elementor-element elementor-element-02446db e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"02446db\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1523\" class=\"elementor-element elementor-element-965c169 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"965c169\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfd8425 elementor-widget elementor-widget-text-editor\" data-id=\"bfd8425\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"\"><div class=\"af2738844d\"><div class=\"f829e04eec e6208ee469\"><div class=\"c624d7469d a0e60936ad a3214e5942\"><div><b>Quelle est la diff\u00e9rence entre une chambre double et une chambre twin ?<\/b><\/div><\/div><\/div><\/div><\/div><div class=\"\"><div class=\"c624d7469d a0e60936ad a3214e5942\"><div class=\"\"><div class=\"af2738844d\"><div class=\"a53cbfa6de e6208ee469\"><div class=\"c624d7469d a0e60936ad a3214e5942\"><div>Une chambre double comprend un lit double\/double et une chambre twin, deux lits jumeaux. Si une chambre est appel\u00e9e Double\/Twin, elle peut \u00eatre configur\u00e9e pour les deux types de lit. Vous pouvez indiquer votre pr\u00e9f\u00e9rence de lit dans la rubrique \u00ab\u00a0Demandes sp\u00e9ciales\u00a0\u00bb lors de la r\u00e9servation.<\/div><div>\u00a0<\/div><\/div><div><div class=\"\"><div class=\"af2738844d\"><div class=\"f829e04eec e6208ee469\"><div class=\"c624d7469d a0e60936ad a3214e5942\"><div><b>Que signifient \u00ab non remboursable \u00bb et \u00ab annulation gratuite \u00bb ?<\/b><\/div><\/div><\/div><\/div><\/div><div class=\"\"><div class=\"c624d7469d a0e60936ad a3214e5942\"><div class=\"\"><div class=\"af2738844d\"><div class=\"a53cbfa6de e6208ee469\"><div class=\"c624d7469d a0e60936ad a3214e5942\"><div>Chaque chambre ou propri\u00e9t\u00e9 a une politique individuelle d\u00e9termin\u00e9e par la propri\u00e9t\u00e9.<\/div><div>Une politique \u00ab\u00a0non remboursable\u00a0\u00bb implique que des frais s&#039;appliqueront si vous d\u00e9cidez de modifier ou d&#039;annuler votre r\u00e9servation. Ces frais sont mentionn\u00e9s lors du processus de r\u00e9servation, dans les conditions g\u00e9n\u00e9rales et sur la confirmation de r\u00e9servation.<\/div><div>Une politique d&#039;annulation gratuite vous permet de modifier ou d&#039;annuler une r\u00e9servation gratuitement, \u00e0 condition de le faire dans le d\u00e9lai sp\u00e9cifi\u00e9 par l&#039;\u00e9tablissement (par exemple, \u00ab\u00a0Annuler jusqu&#039;\u00e0 x jours\u00a0\u00bb ou \u00ab\u00a0Annuler avant le jj\/mm\/aa hh:mm\u00a0\u00bb). Cette politique est mentionn\u00e9e dans les conditions g\u00e9n\u00e9rales de r\u00e9servation et dans la confirmation de r\u00e9servation.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"c624d7469d a0e60936ad a3214e5942\"><div>\u00a0<\/div><div><div><b>Les frais suppl\u00e9mentaires, s&#039;il y en a, ne sont pas inclus dans le prix de la r\u00e9servation.<\/b><\/div><div>Lors de votre r\u00e9servation, vous pouvez demander un lit suppl\u00e9mentaire dans la case \u00ab Demandes sp\u00e9ciales \u00bb.<\/div><div>Si vous avez d\u00e9j\u00e0 effectu\u00e9 une r\u00e9servation, vous pouvez toujours demander un lit suppl\u00e9mentaire via le lien fourni dans l&#039;e-mail de confirmation de r\u00e9servation.<\/div><div>Nous vous recommandons de contacter l&#039;\u00e9tablissement avant votre arriv\u00e9e pour vous assurer qu&#039;un lit d&#039;appoint est disponible. Vous trouverez ses coordonn\u00e9es dans l&#039;e-mail de confirmation et dans votre compte client.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1524\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1524\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Politiques immobili\u00e8res <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1524\" class=\"elementor-element elementor-element-24272e6 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"24272e6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1524\" class=\"elementor-element elementor-element-2a101af e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"2a101af\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9104533 elementor-widget elementor-widget-text-editor\" data-id=\"9104533\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"\"><div class=\"af2738844d\"><div class=\"f829e04eec e6208ee469\"><div class=\"c624d7469d a0e60936ad a3214e5942\"><div><div><div><div><div><b>Je souhaite quitter l&#039;h\u00f4tel apr\u00e8s l&#039;heure indiqu\u00e9e. Que dois-je faire\u00a0?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Vous pouvez demander \u00e0 l&#039;\u00e9tablissement d&#039;organiser un d\u00e9part tardif d\u00e8s votre arriv\u00e9e. Cela d\u00e9pendra des disponibilit\u00e9s au moment de votre s\u00e9jour.<\/div><div>\u00a0<\/div><div><b>\u00a0Comment puis-je obtenir plus d\u2019informations sur les installations disponibles ?<\/b><\/div><div><div><div><div><div><div><div>Vous pouvez v\u00e9rifier les services inclus dans votre r\u00e9servation en comparant les diff\u00e9rentes options propos\u00e9es par un \u00e9tablissement. Pour conna\u00eetre les services disponibles sur place, rendez-vous dans la section \u00ab\u00a0Services\u00a0\u00bb en haut de la page de l&#039;\u00e9tablissement.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Je souhaite une chambre fumeur, mais je ne peux choisir qu&#039;une chambre non-fumeur. Comment puis-je demander une chambre fumeur\u00a0?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>S&#039;il n&#039;y a pas de chambres r\u00e9pertori\u00e9es comme \u00ab chambres fumeurs \u00bb, cela signifie que l&#039;h\u00f4tel n&#039;autorise pas \u00e0 fumer dans les chambres.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Comment puis-je savoir si les propri\u00e9t\u00e9s acceptent les animaux de compagnie ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Les politiques concernant les animaux de compagnie sont toujours affich\u00e9es sur la page de la propri\u00e9t\u00e9 sous \u00ab\u00a0politique relative aux animaux de compagnie\u00a0\u00bb<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>J&#039;arriverai plus t\u00f4t ou plus tard que l&#039;heure d&#039;enregistrement indiqu\u00e9e. Puis-je quand m\u00eame m&#039;enregistrer\u00a0?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Il existe plusieurs fa\u00e7ons de demander un enregistrement anticip\u00e9 ou tardif\u00a0:<\/div><div>Vous pouvez pr\u00e9ciser votre heure d&#039;enregistrement estim\u00e9e lors de la r\u00e9servation.<\/div><div>Vous pouvez g\u00e9rer votre r\u00e9servation en ligne pour demander un enregistrement en dehors des heures standard.<\/div><div>Vous pouvez contacter directement l&#039;\u00e9tablissement en utilisant les coordonn\u00e9es figurant sur votre confirmation de r\u00e9servation.<\/div><div>Il est important de garder \u00e0 l&#039;esprit que l&#039;\u00e9tablissement ne peut pas toujours r\u00e9pondre \u00e0 ces demandes. Il sera heureux de vous accueillir dans votre chambre plus t\u00f4t si possible, mais il se peut qu&#039;il n&#039;y ait personne pour vous accueillir si vous arrivez tard le soir dans un appartement isol\u00e9. Il est toujours pr\u00e9f\u00e9rable de contacter directement l&#039;\u00e9tablissement \u00e0 l&#039;avance pour \u00e9viter toute confusion.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1525\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1525\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Carte de cr\u00e9dit <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1525\" class=\"elementor-element elementor-element-457ec65 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"457ec65\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1525\" class=\"elementor-element elementor-element-d012429 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"d012429\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-396c1f5 elementor-widget elementor-widget-text-editor\" data-id=\"396c1f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"\"><div class=\"af2738844d\"><div class=\"f829e04eec e6208ee469\"><div class=\"c624d7469d a0e60936ad a3214e5942\"><div><div><div><div><div><b>Puis-je utiliser une carte de d\u00e9bit pour finaliser ma r\u00e9servation ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>En g\u00e9n\u00e9ral, les h\u00f4tels n&#039;acceptent pas les cartes de d\u00e9bit comme garantie de r\u00e9servation. Il existe toutefois quelques exceptions. Vous pourrez v\u00e9rifier si c&#039;est possible lors de la r\u00e9servation.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Puis-je faire une r\u00e9servation sans carte de cr\u00e9dit ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Dans la plupart des \u00e9tablissements, une carte de cr\u00e9dit valide est requise pour garantir votre r\u00e9servation. Cependant, certains h\u00f4tels garantissent votre r\u00e9servation sans carte. Vous pouvez \u00e9galement r\u00e9server avec la carte d&#039;un tiers, \u00e0 condition d&#039;avoir son autorisation. Dans ce cas, veuillez confirmer le nom du titulaire de la carte et votre autorisation d&#039;utilisation dans la rubrique \u00ab\u00a0Demandes sp\u00e9ciales\u00a0\u00bb lors de la r\u00e9servation.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Puis-je faire une r\u00e9servation pour moi-m\u00eame en utilisant la carte de cr\u00e9dit de quelqu&#039;un d&#039;autre ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Oui, mais uniquement avec l&#039;autorisation du titulaire de la carte. Lors de la r\u00e9servation, indiquez que vous utilisez la carte d&#039;une autre personne avec son autorisation dans la case \u00ab\u00a0Demandes sp\u00e9ciales\u00a0\u00bb. L&#039;\u00e9tablissement peut exiger l&#039;autorisation du titulaire de la carte. En cas de non-pr\u00e9sentation ou d&#039;annulation tardive, les p\u00e9nalit\u00e9s seront factur\u00e9es sur la carte fournie lors de la r\u00e9servation.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Pourquoi dois-je fournir les d\u00e9tails de ma carte de cr\u00e9dit ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Dans la plupart des cas, LEMMETravel.com a besoin de vos informations de carte de cr\u00e9dit pour confirmer votre r\u00e9servation aupr\u00e8s de l&#039;\u00e9tablissement. Votre carte de cr\u00e9dit sera v\u00e9rifi\u00e9e (pr\u00e9autorisation) afin de garantir sa validit\u00e9 et la disponibilit\u00e9 des fonds. Apr\u00e8s cela, le montant total sera \u00e0 nouveau disponible. Dans certains cas, vos informations de carte de cr\u00e9dit seront utilis\u00e9es pour traiter le paiement de la r\u00e9servation au moment de la r\u00e9servation. Votre carte de cr\u00e9dit ne sera d\u00e9bit\u00e9e que si vous avez demand\u00e9 un h\u00e9bergement pr\u00e9pay\u00e9 ou si les conditions d&#039;annulation n&#039;ont pas \u00e9t\u00e9 respect\u00e9es.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>La carte de cr\u00e9dit utilis\u00e9e pour la r\u00e9servation n&#039;est plus valide. Que dois-je faire\u00a0?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Mettez \u00e0 jour vos informations de paiement sur LEMMETravel.com. Si votre confirmation de r\u00e9servation indique que l&#039;\u00e9tablissement se charge du paiement, vous pouvez le contacter directement. Vous trouverez ses coordonn\u00e9es dans votre e-mail de confirmation de r\u00e9servation ou lorsque vous vous connectez \u00e0 Booking.com. Pour des raisons de s\u00e9curit\u00e9, ne communiquez jamais vos informations de carte bancaire par e-mail.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Mes informations de carte de cr\u00e9dit sont-elles en s\u00e9curit\u00e9 ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Oui, toujours. LEMMETravel.com utilise une connexion s\u00e9curis\u00e9e pour votre r\u00e9servation et vos donn\u00e9es personnelles, et les d\u00e9tails de votre carte de cr\u00e9dit sont crypt\u00e9s.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Cancellation\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Can I cancel my booking?Yes \\u2013 any cancellation fees are determined by the property and listed in your cancellation policy. You\\u2019ll pay any additional costs to the property.\\u00a0If I need to cancel my booking, will I pay a fee?If you have a free cancellation booking, you won\\u2019t pay a cancellation fee. If your booking isn\\u2019t free to cancel anymore or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property, and you\\u2019ll pay any additional costs to the property.\\u00a0Can I cancel or change my dates for a non-refundable booking?Canceling a Non-Refundable booking usually incurs a charge. However, you might have the option to request free cancellation when managing your booking. This sends a request to the property, who may decide to waive your cancellation fee. It\\u2019s not possible to change dates for a Non-Refundable booking, though it\\u2019s possible to re-book for your desired dates if your waive fees request is successful.\\u00a0How do I know if my booking was canceled?After you cancel a booking with us, you should get an email confirming the cancellation. Make sure to check your inbox and spam\\\/junk mail folders. If you don\\u2019t receive an email within 24 hours, contact the property to confirm they got your cancellation.\\u00a0Where can I find my property\\u2019s cancellation policy?You can find this in your booking confirmation.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Payment\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"What payment methods are accepted?Credit cards are the most widely accepted payment method for properties listed on LEMMETravel.com. Many properties also require users to provide a valid credit card to reserve bookings that aren\\u2019t paid for in advance.Online paymentsIn many countries, LEMMETravel.com offers several alternative payment methods (e.g. PayPal, ApplePay, Klarna) in addition to credit cards. In certain markets, LEMMETravel.com also offers local payment methods (e.g. Venmo). The availability of digital payment methods may vary by country, region, and\\\/or device used to book. We\\u2019ve listed the most common payment methods below.Flexible payment methods (Buy now, pay later)In some countries, LEMMETravel.com offers flexible payment options via third parties like Affirm, AfterPay, and Klarna. These methods allow travelers to split a payment into multiple installments, or delay payment to a later date. Short-term installment plans (up to 3\\u20134 installments) are typically interest-free, while longer-term financing may include interest.Available payment methodsThe availability of payment methods may vary according to country, currency, region, and\\\/or device used to book.Credit cardsGlobalMasterCardVisaAmerican ExpressJCBDiners ClubDiscoverUnion PayCan I pay with a deposit, or prepayment?Some of our properties require a prepayment (i.e. a deposit) before you stay. This prepayment consist of the total cost of the booking or just part of it. The rest is paid when you stay at the property.However, for some properties, there is no deposit required. You pay the amount in full when you stay at the property. Be sure to check the payment policies in your confirmation for more details.\\u00a0I was charged. Do I need to do anything?In most cases, no action is required from you. As outlined in the payment policy for your booking, this is likely just a prepayment for all or part of the total cost.If there is no prepayment policy, then the property may have taken a test payment from your card. This is a temporary hold used to guarantee your booking and will be returned to you.If you still believe the charge is unexpected, you can contact us for assistance. We can only contact the property on your behalf after you submit proof of charge.\\u00a0Where can I see the payment policy for my booking?You\\u2019ll find the payment policy in your booking confirmation, in the pricing section. This section also includes a price breakdown and the accepted payment methods.\\u00a0Can I pay for my stay with a different credit card than the one used to book?It\\u2019s very likely, yes. Properties usually accept payment for a stay with a different card or cash. To confirm that paying with a different credit card is okay, contact the property.\\u00a0Why do I need to provide my card details?Properties normally request this to guarantee your booking, and the card is often used to pay when you book. If you don\\u2019t need to make a prepayment, then they may hold an amount on your card to make sure it has sufficient funds. This test payment will be returned to you.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Booking details\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"How do I get more info about the room or property\\u2019s facilities?You can find the room and property facilities in your booking confirmation.\\u00a0Is it possible to get an extra bed or crib for a child?It depends on the property\\u2019s policy. Additional costs for children, including extra beds\\\/cribs, aren\\u2019t included in the reservation price. Contact the property directly for this info.\\u00a0How can I get an invoice?The property can provide you with an invoice for your stay, so please contact them directly.\\u00a0I can\\u2019t find my confirmation email. What should I do?Be sure to check your email inbox, spam, and junk folders. If you still can\\u2019t find your confirmation, go to www.lemmetravel.com\\\/contact and we\\u2019ll resend it to you.\\u00a0What\\u2019s the difference between a double room and a twin room?A double room has 1 double bed and a twin room has 2 single beds. If a room is called a double\\\/twin, it can be set up for either type. The property will do its best to accommodate your needs.\\u00a0What\\u2019s the difference between a double room and a twin room?A double room has 1 double bed and a twin room has 2 single beds. If a room is called a double\\\/twin, it can be set up for either type. The property will do its best to accommodate your needs.\\u00a0Can I make changes to my booking (i.e. change dates)?Yes! You can make changes to your booking from your confirmation email or at LEMMETravel.com. Depending on the property\\u2019s policy, you can do the following:Change check-in\\\/out timesChange datesCancel bookingEdit credit card detailsChange guest detailsSelect bed typeChange room typeAdd a roomAdd a mealMake a requestContact the property\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Room types\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"What is the difference between a Double Room and a Twin Room?A Double Room has one double\\\/full bed and a Twin Room has 2 twin beds. If a room is called Double\\\/Twin, it can be set up for either type. You can specify your bed-type preference in the \\u201cSpecial Requests\\u201d box during the booking process.\\u00a0What do \\u201cnon-refundable\\u201d and \\u201cfree cancellation\\u201d mean?Every room or property has an individual policy determined by the property.A \\u201cnon-refundable\\u201d policy means a fee will apply if you decide to change or cancel your booking. This fee is mentioned during the booking process in the conditions and in the booking confirmation.A \\u201cfree cancellation\\u201d policy means you can change or cancel a booking for free, as long as you do it within the time frame specified by the property (e.g. \\u201cCancel up to x days\\u201d or \\u201cCancel before mm\\\/dd\\\/yy hh:mm\\u201d). This is mentioned in the conditions during the booking process and in the booking confirmation.\\u00a0Additional costs, if any, are not included in the reservation price.When making a booking, you can request an extra bed in the \\u201cSpecial requests\\u201d box.If you already made a booking, you can always request an extra bed via the link provided in the booking confirmation email.We recommend contacting the property before arrival to make sure they have an extra bed available. You can find their contact details in the confirmation email and when you view your bookings in your account.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Property polices\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"I want to check out after the stated check-out time. What should I do?You can ask the property about arranging a late check-out when you get there. It will depend on what\\u2019s available at the time of your stay.\\u00a0\\u00a0How do I get more info about the facilities available?You can check which facilities are included with a booking when comparing different options offered by a particular property. To see which facilities are available at the property itself, go to \\u201cFacilities\\u201d at the top of the property page.\\u00a0I want a smoking room however I can only choose a non-smoking room. How can I request a smoking room?If there are no rooms listed as \\u201csmoking rooms,\\u201d it means that the hotel does not allow smoking in rooms.\\u00a0How do I find out if properties allow pets?Pet policies are always displayed on the property\\u2019s page under \\u201cpets policy\\u201d\\u00a0I will be arriving earlier\\\/later than the stated check-in time. Can I still check in?There are several ways to request early or late check-in:You can specify your estimated check-in time while making the reservation.You can manage your booking online to request check-in outside of the standard hours.You can contact the property directly using the contact details in your booking confirmation.It\\u2019s important to remember that the property can\\u2019t always accommodate these requests. They\\u2019ll be happy to let you into your room early if possible, but there might not be anyone there in person to welcome you if you arrive late at night at a remote apartment. It\\u2019s always best to check with the property directly and in advance to avoid confusion.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Credit Card\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Can I use a debit card to complete my reservation?In general, hotels can\\u2019t accept a debit card to guarantee a booking. However, there are some exceptions. You\\u2019ll be able see if it is possible during the booking process.\\u00a0Can I make a reservation without a credit card?You\\u2019ll need a valid credit card to guarantee your reservation with most properties. However, we offer a number of hotels that will guarantee your booking without\\u00a0a card. You can also make a booking by using someone else\\u2019s card, provided you have their permission. In this case, confirm the card holder\\u2019s name and that you have permission to use their card in the \\u201cSpecial requests\\u201d box when booking.\\u00a0Can I make a reservation for myself using someone else\\u2019s credit card?Yes, but only if you have permission from the cardholder. When you make the booking, state that you\\u2019re using someone else\\u2019s card with their permission in the \\u201cSpecial requests\\u201d box. The property may require authorization from the cardholder. In the case of a no-show or late cancellation, any penalties will be charged to the card provided when the booking was made.\\u00a0Why do I need to provide my credit card details?In most cases, LEMMETravel.com needs credit card details to confirm your reservation with the property. Your credit card may be checked (pre-authorized) to ensure it\\u2019s valid and that sufficient funds are available. After that, the full amount will be available to you again. In some cases, your credit card details will be used to process the payment for the reservation at the time of booking. Your credit card will only be charged if you have requested a pre-paid accommodation or if the cancellation policy hasn\\u2019t been followed.\\u00a0The credit card that I used to make a reservation is no longer valid. What should I do?Update your payment details on LEMMETravel.com. If your booking confirmation says the property will handle payment, you can contact the property directly. You\\u2019ll find their contact info in your booking confirmation email or when you log in to Booking.com. For security reasons, never provide your credit card details by email.\\u00a0Are my credit card details safe?Yes, always. LEMMETravel.com uses a secure connection for your booking and personal data, and credit card details are encrypted.\"\n            }\n        }\n    ]\n}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b84d44f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"b84d44f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6dfaece\" data-id=\"6dfaece\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b0a311 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5b0a311\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"huge huge-plane\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6fb630 elementor-widget elementor-widget-heading\" data-id=\"b6fb630\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ sur les vols<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2caee60\" data-id=\"2caee60\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef8074b elementor-widget elementor-widget-n-accordion\" data-id=\"ef8074b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accord\u00e9on. Ouvrir les liens avec Entr\u00e9e ou Espace, les fermer avec \u00c9chap et naviguer avec les touches fl\u00e9ch\u00e9es.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2510\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2510\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> R\u00e9servation de vols <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2510\" class=\"elementor-element elementor-element-934e20a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"934e20a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2510\" class=\"elementor-element elementor-element-2eca4ca e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"2eca4ca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bccbd4 elementor-widget elementor-widget-text-editor\" data-id=\"1bccbd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div><div><div><div><div><b>Qu&#039;est-ce qu&#039;un vol en auto-transfert ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Lorsqu&#039;un itin\u00e9raire comprend plusieurs vols vers une m\u00eame destination, vous devez effectuer une correspondance. G\u00e9n\u00e9ralement, cette op\u00e9ration est g\u00e9r\u00e9e par la compagnie a\u00e9rienne. Avec un vol avec correspondance, vous \u00eates responsable de votre correspondance, car vos billets d&#039;avion sont achet\u00e9s s\u00e9par\u00e9ment. Les billets sont regroup\u00e9s pour vous offrir la meilleure offre et un plus grand choix d&#039;itin\u00e9raires et d&#039;horaires. Cependant, ces billets s\u00e9par\u00e9s impliquent que vous soyez responsable du trajet d&#039;un vol \u00e0 l&#039;autre. Cela peut impliquer de r\u00e9cup\u00e9rer vos bagages, de passer les contr\u00f4les de visa et de s\u00e9curit\u00e9. Heureusement, nous prot\u00e9geons les vols avec correspondance avec une Garantie de Correspondance. Ainsi, si un probl\u00e8me survient lors d&#039;une correspondance et que vous manquez un vol, nous vous aidons \u00e0 trouver un vol alternatif gratuitement.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Puis-je r\u00e9server des billets pour un enfant voyageant seul ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Il n&#039;est pas possible de r\u00e9server des billets pour les enfants non accompagn\u00e9s. Certaines compagnies a\u00e9riennes peuvent l&#039;autoriser\u00a0; veuillez donc v\u00e9rifier leurs conditions et r\u00e9server directement aupr\u00e8s d&#039;elles.<\/div><div>\u00a0<\/div><\/div><div><div><div><div><div><div><b>Qu&#039;est-ce qu&#039;un billet flexible ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Lors de la r\u00e9servation de votre vol, certaines compagnies proposent un billet flexible. Voici ce que vous pouvez faire avec un billet flexible\u00a0:<\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><ul><li>Changez de vol si vos plans changent, jusqu&#039;\u00e0 24 heures avant le d\u00e9part<\/li><li>Pas de frais suppl\u00e9mentaires \u2013 payez uniquement la diff\u00e9rence de prix du billet (le cas \u00e9ch\u00e9ant)<\/li><li>Valable uniquement pour la m\u00eame compagnie a\u00e9rienne, origine et destination<\/li><\/ul><div>\u00a0<\/div><div><div><div><div><div><div><b>Que sont les mises \u00e0 jour SMS\u00a0?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Certains vols proposent des mises \u00e0 jour par SMS. Vous pouvez les ajouter lors de la r\u00e9servation. Compatible uniquement avec les smartphones.<\/div><div>Vous recevrez ainsi par SMS tous les d\u00e9tails de votre r\u00e9servation et les informations de votre vol. Cela comprend votre compagnie a\u00e9rienne\/code de r\u00e9servation, votre num\u00e9ro de vol, vos heures de d\u00e9part et d&#039;arriv\u00e9e, l&#039;a\u00e9roport, le terminal, les pr\u00e9visions m\u00e9t\u00e9o et la devise de votre destination. Vous serez \u00e9galement inform\u00e9 des retards, des horaires de vol et des changements de porte d&#039;embarquement.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Facturez-vous des frais de carte de cr\u00e9dit ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Non, nous ne facturons pas de frais de carte de cr\u00e9dit. Vous pouvez voir exactement ce que vous payez dans le d\u00e9tail des prix.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Qu&#039;est-ce que l&#039;annulation pour n&#039;importe quelle raison ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Annuler pour n&#039;importe quelle raison est un accessoire que vous pouvez ajouter lors de la r\u00e9servation et qui vous permet d&#039;annuler votre r\u00e9servation de vol pour n&#039;importe quelle raison, jusqu&#039;\u00e0 24 heures avant l&#039;heure de d\u00e9part de votre premier vol (et avant tout enregistrement) - sans poser de questions.<\/div><\/div><\/div><\/div><\/div><div><div><div><div><div>L&#039;annulation pour quelque raison que ce soit s&#039;applique \u00e0 tous les passagers et vols inclus dans la r\u00e9servation de vol d&#039;origine.<\/div><\/div><\/div><\/div><\/div><div><div><div><div><div>Annulez en ligne en consultant la page de votre r\u00e9servation sur le site web Booking.com. Vous pouvez \u00e9galement contacter notre service client par t\u00e9l\u00e9phone ou par chat en direct, si disponible, via le Centre d&#039;aide. Toute annulation par tout autre moyen sera invalide.<\/div><\/div><\/div><\/div><\/div><div><div><div><div><div>Vous recevrez un remboursement de votre r\u00e9servation de vol via votre moyen de paiement initial sous sept jours ouvr\u00e9s. Ce remboursement n&#039;inclut pas les frais suppl\u00e9mentaires ajout\u00e9s apr\u00e8s votre r\u00e9servation initiale et exclut le montant pay\u00e9 pour l&#039;annulation toutes raisons confondues. Tout remboursement au titre de l&#039;annulation toutes raisons confondues est limit\u00e9 \u00e0 un montant total de 2\u00a0500 \u20ac par personne.<\/div><\/div><\/div><\/div><\/div><div><div><div><div><div>Remarque\u00a0: l\u2019option Annuler pour quelque raison que ce soit ne s\u2019applique pas et ne peut pas \u00eatre utilis\u00e9e dans les circonstances suivantes\u00a0:<\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><ul><li>Vous vous \u00eates d\u00e9j\u00e0 enregistr\u00e9 pour l&#039;un de vos vols pr\u00e9vus<\/li><li>Vous avez annul\u00e9, reprogramm\u00e9 ou modifi\u00e9 votre vol directement aupr\u00e8s de la compagnie a\u00e9rienne<\/li><li>Le vol a \u00e9t\u00e9 annul\u00e9 par la compagnie a\u00e9rienne en raison d&#039;\u00e9v\u00e9nements de force majeure tels que des conditions m\u00e9t\u00e9orologiques extr\u00eames, des gr\u00e8ves ou des \u00e9pid\u00e9mies et pand\u00e9mies<\/li><li>Votre vol a \u00e9t\u00e9 annul\u00e9 pour des raisons autres que des cas de force majeure, et la compagnie a\u00e9rienne n&#039;a pas r\u00e9serv\u00e9 un autre vol ou n&#039;a pas confirm\u00e9 et\/ou \u00e9mis de remboursement directement \u00e0 vous.<\/li><li>Vous n&#039;avez pas annul\u00e9 votre r\u00e9servation de vol au moins 24 heures avant l&#039;heure de d\u00e9part de votre premier vol (ou avant tout enregistrement)<\/li><li>La compagnie a\u00e9rienne a d\u00e9clar\u00e9 faillite et\/ou a suspendu ou ferm\u00e9 ses activit\u00e9s et ses services de voyage et n&#039;est plus en mesure de fournir le vol achet\u00e9.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2511\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2511\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Ma r\u00e9servation de vol <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2511\" class=\"elementor-element elementor-element-4ded4ef e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"4ded4ef\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2511\" class=\"elementor-element elementor-element-32e2f4c e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"32e2f4c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7aa37e0 elementor-widget elementor-widget-text-editor\" data-id=\"7aa37e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div><div><div><div><div><b>Comment savoir si mon vol est \u00e0 l\u2019heure ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Vous pouvez v\u00e9rifier le statut de votre vol en saisissant le num\u00e9ro de vol sur le site Web de la compagnie a\u00e9rienne ou de l&#039;a\u00e9roport.<\/div><div>Les compagnies a\u00e9riennes peuvent modifier les horaires de vol \u00e0 court terme, alors v\u00e9rifiez r\u00e9guli\u00e8rement le statut de votre vol.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Pourquoi mon horaire de vol a-t-il chang\u00e9 ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Il arrive que les compagnies a\u00e9riennes soient amen\u00e9es \u00e0 reprogrammer des vols, ce qui peut impacter votre itin\u00e9raire et votre horaire. En cas de probl\u00e8me avec le nouvel horaire, contactez-nous pour obtenir de l&#039;aide. Les options de vol propos\u00e9es par les compagnies a\u00e9riennes sont g\u00e9n\u00e9ralement limit\u00e9es, mais nous ferons de notre mieux pour trouver une solution.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Comment souscrire une assurance voyage ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Vous pouvez souscrire une assurance voyage en visitant\u00a0<a href=\"https:\/\/www.lemmetravel.com\/fr\/assurance-voyage\/\">Page d&#039;assurance voyage LEMME<\/a><\/div><div>\u00a0<\/div><div><b>\u00a0Pourquoi Ryanair me demande de v\u00e9rifier mon identit\u00e9 ?<\/b><\/div><div><div><div><div><div><div><div>Si vous avez r\u00e9serv\u00e9 un vol Ryanair via\u00a0<a href=\"https:\/\/kiwi.tp.st\/r9szoDCN?trs=169499&amp;journey_id=rFJUvB9LDbay45OF3o0rC&amp;trace_id=Zz79a4952590a94794baa6666-362071&amp;promo_kind=tp_short&amp;page_url=https%3A%2F%2Fwww.lemmetravel.com%2Ffaqs%2F&amp;product_type=tp_manual&amp;install_type=partner\">Vols pas chers sur LEMMETravel.com<\/a>\u00a0Il est possible que Ryanair vous demande de v\u00e9rifier votre identit\u00e9 avant l&#039;enregistrement. Que vous effectuiez cette v\u00e9rification ou non, votre billet d&#039;avion reste valable et vous \u00eates autoris\u00e9 \u00e0 embarquer. Ryanair vous demande ces informations pour confirmer vos coordonn\u00e9es et assurer la s\u00e9curit\u00e9 des passagers. Vous recevrez directement un e-mail de Ryanair si vous devez effectuer cette v\u00e9rification, contenant toutes les informations n\u00e9cessaires. Ryanair facture \u00e9galement environ 0,50 euro par r\u00e9servation pour cette v\u00e9rification, \u00e0 titre de frais administratifs.\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2512\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2512\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Modification et annulation <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2512\" class=\"elementor-element elementor-element-a53729d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"a53729d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2512\" class=\"elementor-element elementor-element-48f2ed2 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"48f2ed2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8dabca elementor-widget elementor-widget-text-editor\" data-id=\"b8dabca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div><div><div><div><div><b>Puis-je changer le nom sur mon billet ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Les compagnies a\u00e9riennes n&#039;autorisent g\u00e9n\u00e9ralement pas les changements ou corrections de nom. Si c&#039;est possible, des frais suppl\u00e9mentaires s&#039;appliquent. Contactez-nous pour obtenir de l&#039;aide.<\/div><div>\u00a0<\/div><div><b>\u00a0Pourquoi ne puis-je pas voir les modifications que j&#039;ai apport\u00e9es aux d\u00e9tails de la r\u00e9servation de vol\u00a0?<\/b><\/div><div><div><div><div><div><div><div>Si vous modifiez votre r\u00e9servation, il est possible qu&#039;elle ne soit pas prise en compte dans les d\u00e9tails de votre r\u00e9servation sur votre compte Booking.com. Cependant, vous devriez recevoir un nouvel e-mail de confirmation une fois les modifications confirm\u00e9es.<\/div><div>\u00a0<\/div><div><b>\u00a0\u00c0 quoi ressemble le processus de remboursement\u00a0?<\/b><\/div><div><div><div><div><div><div><div>Si vous \u00eates \u00e9ligible \u00e0 un remboursement, nous pouvons envoyer une demande de remboursement \u00e0 la compagnie a\u00e9rienne en votre nom. Une fois la demande approuv\u00e9e par la compagnie a\u00e9rienne et le montant rembours\u00e9, nous traiterons votre remboursement conform\u00e9ment \u00e0 la politique de la compagnie a\u00e9rienne. Le montant du remboursement sera vers\u00e9 sur votre mode de paiement initial.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Puis-je modifier mon vol ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Cela d\u00e9pend de la politique de la compagnie a\u00e9rienne, des r\u00e8gles tarifaires de votre billet et de l&#039;achat ou non d&#039;un billet flexible.<\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><ul><li>Vous pouvez v\u00e9rifier les r\u00e8gles tarifaires pendant le processus de r\u00e9servation et sur votre page de d\u00e9tails de r\u00e9servation.<\/li><li>Si vous devez modifier votre vol, v\u00e9rifiez les conditions tarifaires de la compagnie a\u00e9rienne pour savoir si elles le permettent. Contactez-nous ensuite pour effectuer les modifications. Des frais suppl\u00e9mentaires pourraient \u00eatre factur\u00e9s par la compagnie a\u00e9rienne. Nous vous les expliquerons en d\u00e9tail lors de votre prise de contact.<\/li><li>Si vous avez r\u00e9serv\u00e9 un billet flexible, vous pouvez modifier votre vol jusqu&#039;\u00e0 24 heures avant le d\u00e9part. Pour utiliser votre billet flexible, appelez-nous.<\/li><li>Les compagnies a\u00e9riennes low-cost, comme EasyJet, Ryanair et Wizz Air, n&#039;autorisent g\u00e9n\u00e9ralement pas les modifications. Apr\u00e8s avoir v\u00e9rifi\u00e9 vos conditions tarifaires, contactez-nous si vous avez d&#039;autres questions. Dans certains cas, nous vous orienterons vers la compagnie a\u00e9rienne directement.<\/li><li>\u00a0<\/li><\/ul><div><div><div><div><div><div><b>Combien de temps dure le processus de remboursement ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Malheureusement, nous ne pouvons pas pr\u00e9ciser quand vous recevrez votre remboursement, car cela d\u00e9pend des d\u00e9lais de traitement de la compagnie a\u00e9rienne. Cependant, nous ferons tout notre possible pour vous rembourser dans les meilleurs d\u00e9lais. Nous vous enverrons \u00e9galement un e-mail d\u00e8s que nous aurons effectu\u00e9 le remboursement sur votre compte.<\/div><div>Selon le d\u00e9lai de traitement de votre prestataire de paiement, il peut falloir 2 \u00e0 5 jours ouvr\u00e9s suppl\u00e9mentaires pour que le montant soit cr\u00e9dit\u00e9 sur votre compte. Certains prestataires de paiement et devises peuvent n\u00e9cessiter jusqu&#039;\u00e0 7 jours, voire plus.<\/div><div>\u00a0<\/div><\/div><div><div><div><div><div><div><b>Puis-je ajouter un b\u00e9b\u00e9 \u00e0 ma r\u00e9servation ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Si vous avez d\u00e9j\u00e0 r\u00e9serv\u00e9 votre vol mais que vous n&#039;avez pas inclus de b\u00e9b\u00e9 voyageant avec vous, contactez-nous et nous pouvons vous aider \u00e0 l&#039;ajouter.<\/div><div>Les b\u00e9b\u00e9s doivent \u00eatre munis d&#039;un billet d&#039;avion valide, comme tout adulte. Remarque\u00a0: la compagnie a\u00e9rienne peut facturer des frais suppl\u00e9mentaires. Nous vous les expliquerons en d\u00e9tail lorsque vous nous contacterez.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Puis-je annuler mon vol ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Cela d\u00e9pend de la politique de la compagnie a\u00e9rienne et des r\u00e8gles tarifaires de votre billet.<\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><ul><li>Vous pouvez v\u00e9rifier les r\u00e8gles tarifaires pendant le processus de r\u00e9servation et sur votre page de d\u00e9tails de r\u00e9servation.<\/li><li>Si vous devez annuler votre vol, v\u00e9rifiez les conditions tarifaires de la compagnie a\u00e9rienne pour savoir si elle l&#039;autorise. Contactez-nous ensuite et nous vous aiderons \u00e0 soumettre votre demande d&#039;annulation. Nous vous expliquerons \u00e9galement si la compagnie a\u00e9rienne facturera des frais.<\/li><li>Les compagnies a\u00e9riennes low-cost, comme EasyJet, Ryanair et Wizz Air, n&#039;offrent g\u00e9n\u00e9ralement pas de remboursement. Apr\u00e8s avoir v\u00e9rifi\u00e9 vos conditions tarifaires, contactez-nous si vous avez d&#039;autres questions. Dans certains cas, nous vous orienterons vers la compagnie a\u00e9rienne directement.<\/li><\/ul><div>\u00a0<\/div><div><div><div><div><div><div><b>Est-ce que je re\u00e7ois un remboursement si mon vol est annul\u00e9 ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Cela d\u00e9pend de la politique de la compagnie a\u00e9rienne. Si celle-ci propose un remboursement, nous pouvons le r\u00e9clamer et le traiter pour vous. Le remboursement est ensuite revers\u00e9 sur le compte utilis\u00e9 pour le paiement. Nous nous efforcerons de traiter ce remboursement dans les meilleurs d\u00e9lais, mais cela d\u00e9pend fortement des d\u00e9lais de traitement de la compagnie a\u00e9rienne.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>La r\u00e8gle d&#039;annulation de 24 heures s&#039;applique-t-elle \u00e0 ma r\u00e9servation de vol\u00a0? (Clients am\u00e9ricains uniquement)<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Comme indiqu\u00e9 par le minist\u00e8re des Transports des \u00c9tats-Unis, les compagnies a\u00e9riennes sont tenues d&#039;accorder un remboursement complet pour les annulations effectu\u00e9es dans les 24 heures suivant la r\u00e9servation.<\/div><\/div><\/div><\/div><\/div><div><div><div><div><div>En g\u00e9n\u00e9ral, cette r\u00e8gle s\u2019applique \u00e0 :<\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><ul><li>R\u00e9servations de vols effectu\u00e9es aux \u00c9tats-Unis et<\/li><li>Vols au d\u00e9part, \u00e0 destination ou \u00e0 l&#039;int\u00e9rieur des \u00c9tats-Unis, et<\/li><li>R\u00e9servations effectu\u00e9es au moins sept jours avant l&#039;heure de d\u00e9part du vol<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div>Cependant, chaque compagnie a\u00e9rienne est libre de se conformer \u00e0 cette r\u00e8gle. Pour v\u00e9rifier si la r\u00e8gle d&#039;annulation de 24 heures s&#039;applique \u00e0 votre vol, contactez-nous par t\u00e9l\u00e9phone ou par chat en direct via le\u00a0<a href=\"https:\/\/www.lemmetravel.com\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">Centre d&#039;aide<\/a>.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2513\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2513\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> D\u00e9tails du voyageur <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2513\" class=\"elementor-element elementor-element-e6b20a2 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"e6b20a2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2513\" class=\"elementor-element elementor-element-fa02174 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"fa02174\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c6ffc6 elementor-widget elementor-widget-text-editor\" data-id=\"2c6ffc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"\"><div class=\"af2738844d\"><div class=\"f829e04eec e6208ee469\"><div class=\"c624d7469d a0e60936ad a3214e5942\"><div><div><div><div><div><b>Comment faire une r\u00e9servation pour un b\u00e9b\u00e9 ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Pour r\u00e9server un billet pour un b\u00e9b\u00e9, ajoutez un enfant voyageur lors de votre recherche de vol. Vous ne pouvez pas r\u00e9server plus de b\u00e9b\u00e9s que d&#039;adultes. Pour des raisons de s\u00e9curit\u00e9, chaque b\u00e9b\u00e9 doit \u00eatre accompagn\u00e9 d&#039;un adulte.<\/div><div>Pendant le vol, les b\u00e9b\u00e9s doivent \u00eatre assis sur les genoux d&#039;un adulte\u00a0; c&#039;est pourquoi il n&#039;est pas possible de r\u00e9server des si\u00e8ges pour les b\u00e9b\u00e9s. Les si\u00e8ges sont g\u00e9n\u00e9ralement r\u00e9serv\u00e9s par la compagnie a\u00e9rienne, car il existe des restrictions quant aux places disponibles avec un b\u00e9b\u00e9 \u00e0 bord.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>J&#039;ai mal orthographi\u00e9 le nom d&#039;un voyageur. Puis-je le corriger\u00a0?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>La plupart des compagnies a\u00e9riennes n&#039;autorisent pas les modifications ou les corrections des noms des voyageurs, mais nous vous aiderons \u00e0 examiner cette question si vous nous contactez.<\/div><div>Si la compagnie a\u00e9rienne autorise une modification, elle peut facturer des frais administratifs. Nous vous en informerons avant de finaliser la modification.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Comment puis-je demander une assistance sp\u00e9ciale ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Une fois votre r\u00e9servation confirm\u00e9e, contactez-nous simplement et nous pourrons vous aider \u00e0 l&#039;organiser.<\/div><div>Si vous avez besoin d&#039;assistance en fauteuil roulant et que vous voyagez avec votre propre fauteuil, veuillez nous indiquer sa hauteur, sa largeur, sa longueur, la puissance de sa batterie (le cas \u00e9ch\u00e9ant) et si votre fauteuil est pliable. Ces informations aideront la compagnie a\u00e9rienne \u00e0 prendre les dispositions n\u00e9cessaires.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2514\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2514\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Confirmation de vol <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2514\" class=\"elementor-element elementor-element-345a5fd e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"345a5fd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2514\" class=\"elementor-element elementor-element-16e20a2 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"16e20a2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1666fc elementor-widget elementor-widget-text-editor\" data-id=\"c1666fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"\"><div class=\"af2738844d\"><div class=\"f829e04eec e6208ee469\"><div class=\"c624d7469d a0e60936ad a3214e5942\"><div><div><div><div><div><b>Je ne trouve pas mon e-mail de confirmation. Que faire\u00a0?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Votre confirmation sera envoy\u00e9e \u00e0 l&#039;adresse e-mail indiqu\u00e9e lors de votre r\u00e9servation. V\u00e9rifiez votre bo\u00eete mail et vos spams.<\/div><div>Vous pouvez \u00e9galement renvoyer vous-m\u00eame l&#039;e-mail de confirmation \u00e0 partir de la page des d\u00e9tails de la r\u00e9servation.<\/div><div>Si vous ne trouvez toujours pas votre confirmation ou si votre r\u00e9servation \u00e9choue, contactez-nous et nous vous aiderons.<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>O\u00f9 puis-je trouver mon billet d&#039;avion ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Nous n&#039;envoyons actuellement pas de billets ni de billets \u00e9lectroniques pour les r\u00e9servations de vols. Vous recevrez plut\u00f4t deux e-mails ayant la m\u00eame fonction qu&#039;un billet \u00e9lectronique\u00a0:<\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><ol><li>E-mail de confirmation, qui est la preuve que votre r\u00e9servation est confirm\u00e9e.<\/li><li>E-mail de r\u00e9servation contenant tous les d\u00e9tails de votre r\u00e9servation, tels que votre num\u00e9ro de compagnie a\u00e9rienne\/r\u00e9f\u00e9rence de r\u00e9servation, votre adresse e-mail d&#039;enregistrement et votre num\u00e9ro de billet \u00e9lectronique (le cas \u00e9ch\u00e9ant). Les informations contenues dans cet e-mail sont suffisantes pour l&#039;enregistrement de votre vol.<\/li><\/ol><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div>Ces e-mails sont envoy\u00e9s s\u00e9par\u00e9ment et le message contenant les d\u00e9tails de votre r\u00e9servation peut mettre quelques jours \u00e0 arriver dans votre bo\u00eete de r\u00e9ception. Si vous ne le trouvez pas dans votre bo\u00eete de r\u00e9ception, v\u00e9rifiez vos spams. Vous pouvez \u00e9galement nous contacter pour obtenir de l&#039;aide.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2515\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2515\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Bagages et si\u00e8ges <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2515\" class=\"elementor-element elementor-element-9959ea9 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"9959ea9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2515\" class=\"elementor-element elementor-element-c5df033 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"c5df033\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66b35c7 elementor-widget elementor-widget-text-editor\" data-id=\"66b35c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"\"><div class=\"af2738844d\"><div class=\"f829e04eec e6208ee469\"><div class=\"c624d7469d a0e60936ad a3214e5942\"><div><div><div><div><div><b>Combien de bagages puis-je emporter ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Vous pouvez consulter la franchise de bagages lors de la r\u00e9servation. Selon le vol, vous pourrez ajouter des bagages suppl\u00e9mentaires moyennant des frais suppl\u00e9mentaires.<\/div><div>Apr\u00e8s votre r\u00e9servation, vous pourrez consulter votre franchise de bagages sur la page de r\u00e9servation. Vous pouvez \u00e9galement consulter le site web de la compagnie a\u00e9rienne pour conna\u00eetre les restrictions exactes de taille et de poids.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Quelle est la taille maximale d&#039;un bagage \u00e0 main ou d&#039;un bagage enregistr\u00e9 ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Les restrictions de poids et de dimensions peuvent varier selon le vol et la compagnie a\u00e9rienne. Il est pr\u00e9f\u00e9rable de consulter le site web de la compagnie a\u00e9rienne pour conna\u00eetre les restrictions exactes.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Puis-je ajouter plus de bagages \u00e0 mon vol ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Certains vols vous permettent d&#039;ajouter des bagages suppl\u00e9mentaires pendant le processus de r\u00e9servation ou apr\u00e8s avoir effectu\u00e9 une r\u00e9servation.<\/div><div>Consultez la page des d\u00e9tails de votre r\u00e9servation pour ajouter une franchise de bagages suppl\u00e9mentaire. Si cette option ne s&#039;affiche pas, contactez-nous et nous vous aiderons \u00e0 l&#039;ajouter \u00e0 votre r\u00e9servation.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Puis-je ajouter un sac sp\u00e9cial ou surdimensionn\u00e9 ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Apr\u00e8s avoir r\u00e9serv\u00e9 votre vol, contactez-nous et nous vous aiderons \u00e0 les ajouter \u00e0 votre r\u00e9servation de vol.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Puis-je s\u00e9lectionner les si\u00e8ges pour mon vol ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Selon votre vol, vous pourrez peut-\u00eatre choisir vos si\u00e8ges lors de la r\u00e9servation. Certaines compagnies a\u00e9riennes peuvent facturer des frais suppl\u00e9mentaires.<\/div><div>Certains vols permettent \u00e9galement de s\u00e9lectionner son si\u00e8ge apr\u00e8s la r\u00e9servation. Vous pouvez le faire depuis la page de r\u00e9servation. Si cette option ne s&#039;affiche pas, contactez-nous et nous vous aiderons.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Puis-je emporter de la nourriture pour b\u00e9b\u00e9 ou des m\u00e9dicaments dans mes bagages ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Les liquides essentiels \u00e0 des fins m\u00e9dicales ou pour les nourrissons sont g\u00e9n\u00e9ralement autoris\u00e9s lors du contr\u00f4le de s\u00e9curit\u00e9. Ce n&#039;est pas le cas partout dans le monde\u00a0; consultez donc les sites web de l&#039;a\u00e9roport et de la compagnie a\u00e9rienne pour conna\u00eetre leurs politiques avant votre d\u00e9part.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Que puis-je emporter dans mon bagage \u00e0 main ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Cela peut \u00eatre diff\u00e9rent pour chaque compagnie a\u00e9rienne, mais il existe g\u00e9n\u00e9ralement des r\u00e8gles strictes concernant l&#039;apport de liquides ou d&#039;objets tranchants.<\/div><div>Consultez le site Web de la compagnie a\u00e9rienne pour savoir ce qui est autoris\u00e9 dans les bagages \u00e0 main et les effets personnels pour votre vol.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Puis-je emmener un animal de compagnie avec moi ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Il est possible de voyager avec votre animal de compagnie sur certaines compagnies a\u00e9riennes. Vous devrez nous contacter pour en faire la demande et nous v\u00e9rifierons cela aupr\u00e8s de la compagnie a\u00e9rienne. Des frais seront factur\u00e9s pour ajouter un animal \u00e0 votre r\u00e9servation.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2516\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2516\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Paiement <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2516\" class=\"elementor-element elementor-element-c98bb1a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"c98bb1a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2516\" class=\"elementor-element elementor-element-4a5ef07 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"4a5ef07\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8a0a4d elementor-widget elementor-widget-text-editor\" data-id=\"e8a0a4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"\"><div class=\"af2738844d\"><div class=\"f829e04eec e6208ee469\"><div class=\"c624d7469d a0e60936ad a3214e5942\"><div><div><div><div><div><b>Puis-je obtenir une facture ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Vous pouvez t\u00e9l\u00e9charger le justificatif de paiement depuis la page de r\u00e9servation de votre vol. Vous trouverez cette page une fois votre r\u00e9servation confirm\u00e9e ou dans vos r\u00e9servations.<\/div><div>Remarque : \u00c0 l\u2019heure actuelle, nous ne pouvons pas vous fournir de facture juridiquement contraignante.<\/div><div>\u00a0<\/div><div><div><div><div><div><div><b>Puis-je payer en plusieurs fois ?<\/b><\/div><\/div><\/div><\/div><\/div><div><div><div><div><div><div><div>Si vous r\u00e9servez un vol au Br\u00e9sil, vous pouvez payer en 12 versements maximum. S\u00e9lectionnez le nombre de versements souhait\u00e9s lors de la finalisation de votre r\u00e9servation. Vous devez payer avec une carte Elo, Visa, Hipercard ou Mastercard.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Booking flights\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"What\\u2019s a self-transfer flight?When a route includes multiple flights to a destination, you need to transfer from one flight to another. Usually, this is managed by the airline. With a self-transfer flight, you\\u2019re responsible for your own transfer because your flight tickets are separate purchases. The tickets are combined to offer you the best deal and to offer a wider choice of routes and flight times. However, the separate tickets means getting from one flight to the next is your responsibility. This could mean collecting your own bags, as well as going through visa and security checks. Luckily, we protect self-transfer flights with a Self-Transfer Guarantee. This means that if something goes wrong during a connection and you miss a flight, we\\u2019ll help you find an alternative flight, free of charge.\\u00a0Can I book tickets for a child traveling alone?It\\u2019s not possible to book tickets for unaccompanied children with us. Some airlines may allow this, so check their policies and book with them directly.\\u00a0What\\u2019s a flexible ticket?When booking your flight, some offer the option to book a flexible ticket. Here\\u2019s what you can do with flexible tickets:Switch flights if your plans change, up to 24 hours before departureNo extra fees \\u2013 pay only the difference in ticket price (if any)Only valid for the same airline, origin, and destination\\u00a0What are SMS updates?Some flights offer flight updates by text. You can add it when you book your flight. It\\u2019s only compatible with smartphones.With this, you\\u2019ll receive text messages with all your booking details and flight information. This includes your airline\\\/booking code, flight number, departure and arrival times, airport, terminal, weather forecast, and destination currency info. You\\u2019ll also receive updates for delays, flight schedules, or gate changes.\\u00a0Do you charge credit card fees?No, we don\\u2019t charge any credit card fees. You can see exactly what you\\u2019re paying for in the price breakdown.\\u00a0What is Cancel for Any Reason?Cancel for Any Reason is an ancillary you can add during booking that allows you to cancel your flight booking for any reason, up to 24 hours before your first flight\\u2019s departure time (and before any check-in) \\u2013 no questions asked.Cancel for Any Reason applies to all passengers and flights included in the original flight booking.Cancel online by visiting your booking details page on the Booking.com website. You can also contact our Customer Service either by phone or live chat when available, through the Help Center. Canceling via any other channel will not be valid.You\\u2019ll receive a refund of your flight booking via your original payment method within seven business days. Your refund doesn\\u2019t include any extras added after your original flight booking and excludes the amount paid for Cancel for Any Reason. Any refund under Cancel For Any Reason is limited to a total amount of \\u20ac2,500 per person.Note: Cancel for Any Reason doesn\\u2019t apply to and can\\u2019t be used under the following circumstances:You\\u2019ve already checked in for one of your scheduled flight(s)You\\u2019ve canceled, rebooked, or otherwise changed your flight directly with the airlineThe flight was canceled by the airline due to force majeure events such as extreme weather conditions, strikes, or epidemics and pandemicsYour flight was canceled for reasons other than force majeure events, and the airline didn\\u2019t rebook an alternative flight or otherwise confirm and\\\/or issue a refund directly to youYou didn\\u2019t cancel your flight booking at least 24 hours prior to your first flight\\u2019s departure time (or before any check-in)The airline declared bankruptcy and\\\/or otherwise suspended or closed its business and travel services and is no longer able to provide the purchased flight\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"My flight booking\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"How do I know if my flight is on time?You can check your flight\\u2019s status by entering the flight number on the airline or airport\\u2019s website.Airlines may change flight times at short notice, so check your flight\\u2019s status regularly.\\u00a0Why did my flight time change?Sometimes airlines have to reschedule flights, which can impact your flight route and time. If there are issues with the new flight schedule, contact us for help. We normally have limited flight options provided by the airline, but we\\u2019ll do our best to find a solution for you.\\u00a0How do I make a travel insurance ?You can issue travel insurance by visit\\u00a0LEMMETravel Insurance Page\\u00a0\\u00a0Why is Ryanair asking me to verify my identity?If you booked a Ryanair flight through\\u00a0LEMMETravel.com Cheap Flights\\u00a0, there\\u2019s a chance Ryanair will ask you to verify your identity before check-in. Whether you complete this step or not, your flight ticket remains valid and you\\u2019re entitled to board the flight. Ryanair asks for this information to confirm your contact details and ensure passengers\\u2019 safety. You\\u2019ll receive an email directly from Ryanair if you\\u2019re required to complete this step, which will contain all the information you need. Ryanair also charges approximately 0.50 euro per booking for this verification, as an admin fee.\\u00a0\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Change and Cancellation\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Can I change the name on my ticket?Airlines don\\u2019t usually allow name changes or corrections. If it is possible, there are additional fees. Contact us for help looking into this.\\u00a0\\u00a0Why can\\u2019t I see the changes I made in the flight booking details?If you make any changes to your booking, they might not be reflected in your booking details on your Booking.com account. However, you should receive a new confirmation email once the changes are confirmed.\\u00a0\\u00a0What does the refund process look like?If you\\u2019re eligible for a refund, we can send a refund application to the airline on your behalf. Once the request is approved by the airline and the amount has been refunded to us, we\\u2019ll process your refund per the airline\\u2019s policy. The refund amount will be paid out to your original form of payment.\\u00a0Can I change my flight?It depends on the airline\\u2019s policy, your ticket\\u2019s fare rules, and whether you purchased a flexible ticket.You can\\u00a0check the fare rules\\u00a0during the booking process and on your booking details page.If you need to make changes to your flight, check the fare rules to see if the airline allows it. Then,\\u00a0contact us to make the changes.\\u00a0You may need to pay additional fees from the airline, which we can explain in detail when you contact us.If you booked a\\u00a0flexible ticket, you\\u2019ll be able to change your flight up to 24 hours before departure. To use your flexible ticket, just call us.Low-cost airlines,\\u00a0such as EasyJet, Ryanair, and Wizz Air, don\\u2019t usually allow changes. After checking your fare rules, contact us if you have further questions. In some cases, you may be guided to contact the airline directly.\\u00a0How long is the refund process?Unfortunately, we\\u2019re unable to specify when you\\u2019ll receive your refund amount as it depends on the airline\\u2019s handling times. However, we\\u2019ll do our best to get your refund to you as soon as possible. We\\u2019ll also email you once we\\u2019ve sent the refund to your account.Depending on your payment provider\\u2019s processing time, it can take another 2\\u20135 business days until the amount is reflected in your account. Some payment providers and currencies may need up to 7 days or longer.\\u00a0Can I add an infant to my booking?If you already booked your flight but didn\\u2019t include an infant traveling with you, contact us and we can help add them.Infants require a valid flight ticket just like any adult traveler. Note: The airline may charge additional fees for this, which we can explain in detail when you contact us.\\u00a0Can I cancel my flight?It depends on the airline\\u2019s policy and your ticket\\u2019s fare rules.You can\\u00a0check the fare rules\\u00a0during the booking process and on your booking details page.If you need to cancel your flight, check the fare rules to see if the airline allows it. Then, contact us and we\\u2019ll help you submit the cancellation request. We\\u2019ll also explain if the airline will charge fees.Low-cost airlines,\\u00a0such as EasyJet, Ryanair, and Wizz Air, don\\u2019t usually provide refunds. After checking your fare rules, contact us if you have further questions. In some cases, you may be guided to contact the airline directly.\\u00a0Do I get a refund if my flight is canceled?It depends on the airline\\u2019s policy. If the airline does offer refunds, we can claim and process the repayment for you. The refund then goes back to the account you paid from. While we\\u2019ll get this done as fast as we can, it\\u2019s highly dependent on the airline\\u2019s handling times.\\u00a0Does the 24-hour cancellation rule apply to my flight booking? (US customers only)As stated by the US Department of Transportation, airlines are required to give a full refund for cancellations made within 24 hours of booking.In general, this rule applies to:Flight bookings made in the US, andFlights departing from, to, or within the US, andBookings made at least seven days before the flight\\u2019s departure timeHowever, it\\u2019s at each airline\\u2019s discretion to comply with the rule. To check if the 24-hour cancellation rule applies to your flight, contact us via phone or live chat through the\\u00a0Help Center.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Traveler details\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"How do I make a booking for an infant?To book a ticket for an infant, add a child traveler when searching for your flight. You can\\u2019t make bookings with more infants than adults. Each infant must have an adult accompanying them for safety reasons.During the flight, infants are expected to sit on an adult\\u2019s lap, which is why it\\u2019s not possible to book seats for infants. Seating will usually be arranged by the airline since there are restrictions on where you can sit with an infant on board.\\u00a0I misspelled a traveler\\u2019s name. Can I correct it?Most airlines don\\u2019t allow changes or corrections to traveler names, but we\\u2019ll help you look into this if you contact us.If the airline allows a change, they may charge an administrative fee. We\\u2019ll inform you about this before completing the change.\\u00a0How can I request special assistance?After your booking is confirmed, just contact us and we can help arrange it.If you need wheelchair assistance and will be traveling in your own wheelchair, let us know its height, width, length, battery power requirements (if applicable), and whether it\\u2019s foldable. This info will help the airline make the necessary arrangements.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Flight confirmation\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"I can\\u2019t find my confirmation email. What should I do?Your confirmation is sent to the email you entered when booking. Check your email inbox and spam folders.You can also resend the confirmation email yourself from the booking details page.If you still can\\u2019t find your confirmation or your booking fails, contact us and we\\u2019ll assist you.\\u00a0\\u00a0Where can I find my flight ticket?We currently don\\u2019t send tickets or e-tickets for flight bookings. Instead, you\\u2019ll receive\\u00a0two emails\\u00a0that serve the\\u00a0same function as an e-ticket:Confirmation email,\\u00a0which is proof that your booking is confirmed.Booking details email,\\u00a0which contains all your booking details, such as your airline\\\/booking reference code, email for check-in, and e-ticket number (if applicable). The information in this email is all you need to check in for your flight.These emails are sent separately, and the booking details email may take a few days to reach your inbox. If you can\\u2019t find it in your inbox, check your spam folder. You can also contact us for further assistance.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Baggages and Seats\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"How much baggage can I bring?You can see baggage allowance during the booking process. Depending on the flight, you may have the option to add more bags for an additional fee.After booking, you can see your baggage allowance on the booking details page. You can also check the airline\\u2019s website for exact size and weight restrictions.\\u00a0What is the maximum size for a carry-on or checked bag?It can be different for each flight and airline. It\\u2019s best to check the airline\\u2019s website for exact weight and dimension restrictions.\\u00a0Can I add more bags to my flight?Some flights allow you to add more baggage during the booking process or after you\\u2019ve made a booking.Check the booking details page to add more baggage allowance after booking. If you can\\u2019t see the option, contact us and we\\u2019ll help add it to your flight booking.\\u00a0Can I add a special or oversized bag?After booking your flight, contact us and we\\u2019ll help add them to your flight booking.\\u00a0Can I select the seats for my flight?Depending on your flight, you might have the option to select your seats during the booking process. Some airlines might charge an extra fee for this.Some flights also allow seat selection after booking. You can do this through the booking details page. If you can\\u2019t see the option, contact us and we\\u2019ll help you with this.\\u00a0Can I bring baby food or medicine in my baggage?Liquids that are essential for medical purposes or infants are usually permitted when going through security. This isn\\u2019t the case worldwide, so check the airport and airline\\u2019s websites for their policies before you travel.\\u00a0What can I bring in my carry-on bag?It can be different for each airline, but there are generally strict rules around bringing any liquids or sharp objects.Check the airline\\u2019s website to find out what is permitted in cabin bags and personal items for your flight.\\u00a0Can I take a pet with me?It\\u2019s possible to travel with your pet on some airlines. You\\u2019ll have to contact us to request this, and we\\u2019ll check with the airline for you. There will be a fee to add a pet to your booking.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Payment\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Can I get an invoice?You can download proof of payment from your flight\\u2019s booking details page. You can find this page when your booking is confirmed, or under your bookings.Note: At this time, we can\\u2019t provide you with a legally binding invoice.\\u00a0Can I pay in installments?If you\\u2019re making a flight booking while in Brazil, you can pay in up to 12 installments. Select how many installments you want to pay in when finalizing your booking. You must pay using an Elo, Visa, Hipercard, or Mastercard.\"\n            }\n        }\n    ]\n}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8da8c8e elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"8da8c8e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-44550a2\" data-id=\"44550a2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f9b056 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7f9b056\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"huge huge-taxi\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a68534 elementor-widget elementor-widget-heading\" data-id=\"9a68534\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Taxi de l&#039;a\u00e9roport<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e769700\" data-id=\"e769700\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e249193 elementor-widget elementor-widget-n-accordion\" data-id=\"e249193\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accord\u00e9on. Ouvrir les liens avec Entr\u00e9e ou Espace, les fermer avec \u00c9chap et naviguer avec les touches fl\u00e9ch\u00e9es.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2370\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2370\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> R\u00e9servation de transfert <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2370\" class=\"elementor-element elementor-element-252dfc4 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"252dfc4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2370\" class=\"elementor-element elementor-element-58919b3 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"58919b3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe338d0 elementor-widget elementor-widget-text-editor\" data-id=\"fe338d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Comment trouver et r\u00e9server un transfert ?<\/b><\/p><p>Indiquez votre lieu de d\u00e9part dans le champ \u00ab\u00a0De\u00a0\u00bb et votre destination dans le champ \u00ab\u00a0\u00c0\u00a0\u00bb. Vous pouvez choisir la ville, l&#039;a\u00e9roport, la gare, le port et l&#039;h\u00f4tel souhait\u00e9s dans le menu d\u00e9roulant ou saisir l&#039;adresse exacte du lieu.<\/p><p>Cliquez sur le bouton \u00ab\u00a0Afficher les prix\u00a0\u00bb. Choisissez la classe de transfert appropri\u00e9e et cliquez sur \u00ab\u00a0S\u00e9lectionner\u00a0\u00bb pour proc\u00e9der \u00e0 la r\u00e9servation.<\/p><p>Remplissez tous les champs obligatoires du formulaire de r\u00e9servation. Pour toute question, n&#039;h\u00e9sitez pas \u00e0 nous contacter via le chat en ligne ou \u00e0 appeler le service client au +442080682801 (appels payants).<\/p><p><b>Comment puis-je r\u00e9server un transfert vers l&#039;a\u00e9roport ?<\/b><\/p><p>Dans le champ \u00ab De \u00bb, s\u00e9lectionnez la ville ou saisissez le<br \/>L&#039;adresse de l&#039;h\u00f4tel depuis lequel vous souhaitez vous rendre \u00e0 l&#039;a\u00e9roport. Le prix ne d\u00e9pend pas de l&#039;adresse \u00e0 laquelle notre chauffeur vient vous chercher, mais elle doit se situer \u00e0 moins de<br \/>ville. Saisissez le nom de l\u2019a\u00e9roport dans le champ \u00ab \u00c0 \u00bb.<\/p><p>\u00a0<\/p><p><b>Quelle heure de prise en charge dois-je d\u00e9finir ?<\/b><\/p><p>Si vous avez besoin d&#039;un transfert depuis un a\u00e9roport ou une gare, nous vous recommandons de pr\u00e9ciser l&#039;heure d&#039;arriv\u00e9e de votre vol comme heure de d\u00e9but du transfert. Dans ce cas, il sera plus pratique de laisser un chauffeur organiser le rendez-vous.<\/p><p><b>Remarque importante :<\/b>\u00a0si vous avez \u00e9t\u00e9 inform\u00e9 d&#039;un changement d&#039;heure d&#039;arriv\u00e9e, veuillez nous en informer afin que nous puissions n\u00e9gocier les changements urgents avec un transporteur.<\/p><p>Si vous avez besoin d&#039;un transfert de votre h\u00f4tel \u00e0 l&#039;a\u00e9roport, veuillez pr\u00e9ciser l&#039;heure \u00e0 laquelle vous souhaitez \u00eatre accueilli \u00e0 la r\u00e9ception. Vous devrez calculer vous-m\u00eame l&#039;heure de d\u00e9part. Nous vous recommandons de pr\u00e9voir trois heures pour l&#039;enregistrement et le transfert \u00e0 l&#039;a\u00e9roport. L&#039;heure approximative d&#039;arriv\u00e9e du chauffeur \u00e0 l&#039;a\u00e9roport est indiqu\u00e9e sur la page de r\u00e9servation.<\/p><p>\u00a0<\/p><p><b>Combien de temps dure un voyage ?<\/b><\/p><p>Vous pouvez trouver la dur\u00e9e du transfert sur notre site Web et<br \/>dans votre bon de confirmation de r\u00e9servation (fichier pdf, t\u00e9l\u00e9chargeable apr\u00e8s r\u00e9servation).<\/p><p>\u00a0<\/p><p><b>Remarque importante :<\/b>\u00a0ce<br \/>la dur\u00e9e est approximative et peut varier en fonction du trafic, de l&#039;heure et de la date du transfert, des jours f\u00e9ri\u00e9s, etc.<\/p><p>Veuillez modifier votre commande \u00e0 l&#039;avance si vous recevez de nouvelles informations sur la situation du trafic.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2371\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2371\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Paiement <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2371\" class=\"elementor-element elementor-element-b3c2a82 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"b3c2a82\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2371\" class=\"elementor-element elementor-element-e050115 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"e050115\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2858d4 elementor-widget elementor-widget-text-editor\" data-id=\"f2858d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Comment puis-je payer ma commande ?<\/b><\/p><p>Selon le pays de transfert, il existe les options de paiement suivantes :<\/p><ol><li>Paiement int\u00e9gral en ligne, dans une devise pr\u00e9f\u00e9rable.<\/li><li>Nous demandons un petit acompte pour la r\u00e9servation d&#039;un transfert. Le solde devra \u00eatre r\u00e9gl\u00e9 en esp\u00e8ces au chauffeur \u00e0 l&#039;arriv\u00e9e.<\/li><li>Paiement en esp\u00e8ces au chauffeur. Aucun pr\u00e9paiement sur le site web n&#039;est requis\u00a0; vous remettez le montant total au chauffeur au point de prise en charge. Cette option peut ne pas \u00eatre disponible pour tous les itin\u00e9raires.<\/li><\/ol><div><p><b>Puis-je effectuer un paiement en tant que personne morale ?<\/b><\/p><p>Si vous devez payer la r\u00e9servation par facture, contactez le responsable par email \u00e0\u00a0<a href=\"mailto:support@lemmetravel.com\" target=\"_blank\" rel=\"noopener\">support@lemmetravel.com<\/a><\/p><p>\u00a0<\/p><p><b>Dans quelle devise serai-je factur\u00e9 ?<\/b><\/p><p>Votre carte sera d\u00e9bit\u00e9e dans l&#039;une des deux devises suivantes\u00a0: dollars ou euros. La devise de paiement est indiqu\u00e9e \u00e0 droite, o\u00f9 vous pouvez s\u00e9lectionner une option de paiement.<\/p><p><img decoding=\"async\" src=\"https:\/\/cdn.kiwitaxi.com\/kiwitaxi-web-app\/ru\/countries\/static+pages\/5en.png\" \/><\/p><p>Le taux de change d\u00e9pend de votre banque et peut varier.<\/p><p>\u00a0<\/p><p><b>Est-il s\u00fbr d&#039;effectuer un paiement via votre site ?<\/b><\/p><p>Oui. Le paiement est re\u00e7u par la banque et certifi\u00e9 par VISA\/MasterCard.<\/p><p>\u00a0<\/p><p><b>Dans quelle devise dois-je payer mon chauffeur ?<\/b><\/p><p>Nous vous conseillons de payer dans la devise indiqu\u00e9e sur votre bon.<\/p><p><strong>Remarque importante :<\/strong>\u00a0vous devez pr\u00e9parer le montant requis en esp\u00e8ces \u00e0 l&#039;avance.<\/p><p>Vous pouvez discuter du paiement dans une autre devise avec votre chauffeur, mais il\/elle a le droit de refuser et de vous demander d&#039;\u00e9changer de l&#039;argent.<\/p><p>\u00a0<\/p><p><b>Devrai-je payer un suppl\u00e9ment pour l\u2019attente ?<\/b><\/p><p>Si vous r\u00e9servez un transfert en taxi de l&#039;a\u00e9roport au centre-ville, le prix comprend d\u00e9j\u00e0 une heure et demie d&#039;attente apr\u00e8s l&#039;heure d&#039;arriv\u00e9e pr\u00e9vue. Si votre vol est retard\u00e9 de moins de 30 minutes, le chauffeur surveillera l&#039;arriv\u00e9e et arrivera avant l&#039;heure d&#039;atterrissage. Si vous constatez un retard plus important, veuillez en informer le chauffeur d\u00e8s que possible en appelant l&#039;un des num\u00e9ros de t\u00e9l\u00e9phone re\u00e7us par courriel.<\/p><p><strong>Veuillez noter<\/strong>\u00a0que si le temps d&#039;attente d\u00e9passe 1 heure, le chauffeur peut demander \u00e0 payer un suppl\u00e9ment pour l&#039;attente.<\/p><p>Si vous r\u00e9servez un transfert depuis l&#039;h\u00f4tel, le prix comprend 15 minutes d&#039;attente \u00e0 partir de l&#039;heure indiqu\u00e9e dans la commande<\/p><p><b>Probl\u00e8me de paiement<\/b><\/p><p>Veuillez nous envoyer un e-mail \u00e0\u00a0<a href=\"mailto:support@lemmetravel.com\" target=\"_blank\" rel=\"noopener\">support@lemmetravel.com<\/a>\u00a0d\u00e9crivant les difficult\u00e9s rencontr\u00e9es. Nous tenterons de r\u00e9soudre le probl\u00e8me dans les prochains jours.<\/p><p>De plus, nous vous recommandons de suivre quelques \u00e9tapes simples : changer le navigateur dans lequel vous naviguez sur le site Kiwitaxi ; red\u00e9marrer votre appareil et revenir au paiement ; ou changer de mode de paiement si les autres variantes ne vous aident pas.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2372\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2372\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Modification, annulation et remboursement <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2372\" class=\"elementor-element elementor-element-3181b84 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"3181b84\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2372\" class=\"elementor-element elementor-element-3e2eb1f e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"3e2eb1f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80c8091 elementor-widget elementor-widget-text-editor\" data-id=\"80c8091\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Comment puis-je modifier ma r\u00e9servation ?<\/b><\/p><p>Il existe deux mani\u00e8res de modifier la r\u00e9servation :<\/p><ol><li>dans votre compte personnel, au moins 24 heures avant le voyage (pour y acc\u00e9der, cliquez sur compte personnel dans l&#039;e-mail que nous vous avons envoy\u00e9 et d\u00e9finissez le mot de passe) ;<\/li><li>en contactant l&#039;\u00e9quipe support, s&#039;il reste moins de 24 heures avant votre transfert<\/li><\/ol><p><strong>Remarque importante :<\/strong>\u00a0les modifications de votre commande demand\u00e9es moins d&#039;un jour avant le voyage pourront \u00eatre refus\u00e9es<\/p><p>\u00a0<\/p><p><b>Comment puis-je annuler ma r\u00e9servation ?<\/b><\/p><p>Il existe deux mani\u00e8res d&#039;annuler la r\u00e9servation :<\/p><p>\u00a0<\/p><ol><li><ol><li>dans votre compte personnel, au moins 24 heures avant le voyage (pour y acc\u00e9der, cliquez sur compte personnel dans l&#039;e-mail que nous vous avons envoy\u00e9 et d\u00e9finissez le mot de passe) ;<\/li><li>en contactant l&#039;\u00e9quipe support, s&#039;il reste moins de 24 heures avant votre transfert<\/li><\/ol><\/li><\/ol><p><strong>Remarque importante :<\/strong>\u00a0En cas d&#039;annulation urgente, nous ne pourrons pas vous rembourser l&#039;acompte. Le d\u00e9lai d&#039;annulation gratuit est indiqu\u00e9 dans l&#039;e-mail et sur la page \u00ab\u00a0Modification\/Annulation de r\u00e9servation\u00a0\u00bb.<\/p><div>\u00a0<\/div><div><p><b>Quelle est la politique d&#039;annulation de Kiwitaxi ?<\/b><\/p><p>Vous pouvez annuler votre r\u00e9servation avec remboursement int\u00e9gral du montant pay\u00e9 :<\/p><ul><li>dans les 5 heures avant le transfert pour les v\u00e9hicules de classe 1 (Micro, Economique, Confort, Minivan 4 pax, Minibus 7 pax),<\/li><li>dans les 24 heures avant le transfert pour les v\u00e9hicules de classe 2 (Business, Premium, Premium Minibus 6 pax, Minibus 10, 13, 16, 19 pax).<\/li><\/ul><p>Si vous annulez votre r\u00e9servation moins de 24 heures avant son d\u00e9but, des p\u00e9nalit\u00e9s peuvent \u00eatre appliqu\u00e9es selon\u00a0<a href=\"https:\/\/www.lemmetravel.com\/fr\/conditions-generales\/\" target=\"_blank\" rel=\"noopener\">Termes et conditions<\/a>.<\/p><p>Vous recevrez un remboursement de la m\u00eame mani\u00e8re que vous avez pay\u00e9 votre r\u00e9servation dans un d\u00e9lai de 5 \u00e0 7 jours ouvrables.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><b>Que dois-je faire si l\u2019argent n\u2019a pas \u00e9t\u00e9 rembours\u00e9 ?<\/b><\/p><p>Si votre r\u00e9servation a \u00e9t\u00e9 annul\u00e9e plus de 24 heures avant le transfert, le pr\u00e9paiement sera rembours\u00e9 dans un d\u00e9lai de 5 \u00e0 7 jours bancaires.<\/p><p>S&#039;il n&#039;y a pas de remboursement dans les 5 \u00e0 7 jours, v\u00e9rifiez l&#039;historique de votre solde.<\/p><p>\u00a0<\/p><p>S&#039;il n&#039;y a pas de notification concernant le remboursement, veuillez nous contacter par e-mail\u00a0<a href=\"mailto:support@lemmetravel.com\">support@lemmetravel.com<\/a>\u00a0ou dans le chat en ligne.<\/p><p>\u00a0<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2373\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2373\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Conditions de transfert <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2373\" class=\"elementor-element elementor-element-0af7e96 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"0af7e96\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2373\" class=\"elementor-element elementor-element-0bf40b0 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"0bf40b0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89b6f91 elementor-widget elementor-widget-text-editor\" data-id=\"89b6f91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"\"><div class=\"af2738844d\"><div class=\"f829e04eec e6208ee469\"><div class=\"c624d7469d a0e60936ad a3214e5942\"><p><b>Que faire si je voyage avec des enfants ?<\/b><\/p><p>Quel que soit son \u00e2ge, chaque enfant est consid\u00e9r\u00e9 comme un passager et vous devez en tenir compte lors de la saisie du nombre de passagers lors de la r\u00e9servation.<\/p><p>Lors de votre r\u00e9servation, vous pouvez s\u00e9lectionner le type de si\u00e8ge enfant souhait\u00e9. Les si\u00e8ges enfant sont payants.<\/p><p>Avant de r\u00e9server un transfert pour un groupe d&#039;enfants de moins de 18 ans avec un groupe de 8 enfants ou plus, veuillez contacter notre service d&#039;assistance pour obtenir des informations pr\u00e9cises sur le co\u00fbt et les conditions du transfert.<\/p><p>\u00a0<\/p><p>Que faire si je voyage avec des enfants ?<\/p><p>Quel que soit son \u00e2ge, chaque enfant est consid\u00e9r\u00e9 comme un passager et vous devez en tenir compte lors de la saisie du nombre de passagers lors de la r\u00e9servation.<\/p><p>Lors de votre r\u00e9servation, vous pouvez s\u00e9lectionner le type de si\u00e8ge enfant souhait\u00e9. Les si\u00e8ges enfant sont payants.<\/p><p>\u00a0<\/p><p>Avant de r\u00e9server un transfert pour un groupe d&#039;enfants de moins de 18 ans avec un groupe de 8 enfants ou plus, veuillez contacter notre service d&#039;assistance pour obtenir des informations pr\u00e9cises sur le co\u00fbt et les conditions du transfert.<\/p><p>\u00a0<\/p><p>Comment choisir un transfert adapt\u00e9 ?<\/p><p>Sur notre site web, vous trouverez des informations sur le nombre de passagers et de bagages disponibles pour chaque classe de voiture. Chaque classe est illustr\u00e9e par les mod\u00e8les de voitures qui lui appartiennent.<\/p><p><img decoding=\"async\" src=\"https:\/\/cdn.kiwitaxi.com\/kiwitaxi-web-app\/ru\/countries\/static+pages\/6en.png\" \/><\/p><p>\u00a0<\/p><p>Si vous avez des doutes sur le cours qui vous conviendra le mieux, demandez \u00e0 notre responsable.<\/p><p>\u00a0<\/p><p><b>\u00c0 quoi ressemblera la voiture ?<\/b><\/p><p>Nous vous garantissons la fourniture d&#039;une voiture de la cat\u00e9gorie choisie, ou d&#039;un confort ou d&#039;une capacit\u00e9 sup\u00e9rieurs. Les r\u00e8gles de changement de cat\u00e9gorie sont les suivantes\u00a0:<\/p><ul><li>la classe Micro peut \u00eatre remplac\u00e9e par les classes Economy, Comfort, Business, Premium, Minivan 4pax, Premium Minibus 6pax, Minibus 7pax ;<\/li><li>la classe Economy peut \u00eatre remplac\u00e9e par les classes Comfort, Business, Premium, Minivan 4 pax, Premium Minibus 6 pax, Minibus 7 pax ;<\/li><li>la classe Confort peut \u00eatre remplac\u00e9e par les classes Business, Premium, Minivan 4pax, Premium Minibus 6 pax, Minibus 7pax ;<\/li><li>la classe Business peut \u00eatre remplac\u00e9e par la classe Premium ;<\/li><li>la classe Minivan 4pax peut \u00eatre remplac\u00e9e par les classes Premium Minibus 6pax, Minibus 7 et 10pax ;<\/li><li>la classe Minibus 7pax peut \u00eatre remplac\u00e9e par les classes Minibus 10 et 13pax ;<\/li><li>les classes Minibus 10, 13, 16pax peuvent \u00eatre remplac\u00e9es par des Minibus d&#039;une plus grande capacit\u00e9.<\/li><\/ul><p>\u00a0<\/p><p><strong>Remarque importante :<\/strong>\u00a0les marques et mod\u00e8les des voitures sur le site sont fournis \u00e0 titre informatif g\u00e9n\u00e9ral et peuvent varier ; les voitures ne sont pas de marque, c&#039;est-\u00e0-dire qu&#039;il n&#039;y a pas de logo Kiwitaxi dessus.<\/p><p>\u00a0<\/p><p>Quelle est la capacit\u00e9 de la voiture ?<\/p><p>Chaque voiture a sa propre capacit\u00e9 qui est affich\u00e9e sur le site Web.<\/p><p><img decoding=\"async\" src=\"https:\/\/cdn.kiwitaxi.com\/kiwitaxi-web-app\/ru\/countries\/static+pages\/9en.png\" \/><\/p><p>Un bagage standard est consid\u00e9r\u00e9 comme un sac ou une valise dont la longueur, la largeur et la hauteur ne d\u00e9passent pas 158 cm.<\/p><p>Les bagages \u00e0 main peuvent \u00eatre plac\u00e9s dans la voiture.<\/p><p>\u00a0<\/p><p><strong>Remarque importante :<\/strong>\u00a0si vous voyagez avec des bagages non standard (par exemple, des skis ou des snowboards en cas de transferts vers le centre de ski ainsi que des v\u00e9los, des poussettes, des fauteuils roulants, de grandes valises, des clubs de golf, etc.), contactez-nous par e-mail\u00a0<a href=\"mailto:mailtoLsupport@lemmetravel.com\">support@lemmetravel.com<\/a>\u00a0ou dans le chat en ligne pour choisir une classe de voiture appropri\u00e9e.<\/p><p>\u00a0<\/p><p><b>Que faire si j&#039;ai des bagages non standard ?<\/b><\/p><p>Pour un bagage standard, la somme des trois dimensions (longueur, largeur et hauteur) ne doit pas d\u00e9passer 158 cm. Tout bagage plus grand peut \u00eatre consid\u00e9r\u00e9 comme non standard.<\/p><p>Si vous avez des bagages non standard avec vous (skis ou snowboards en cas de transferts priv\u00e9s vers le centre de ski ainsi que v\u00e9los, poussettes, fauteuils roulants, grandes valises, clubs de golf, etc.), consultez le responsable du support LEMMETravel.com pour savoir quel type de v\u00e9hicule vous convient le mieux.<\/p><p>\u00a0<\/p><p>Pour des consultations contactez-nous par email\u00a0<a href=\"mailto:support@lemmetravel.com\" target=\"_blank\" rel=\"noopener\">support@lemmetravel.com<\/a>\u00a0ou dans le chat en ligne.<\/p>Que dois-je faire si mon vol est retard\u00e9 ?<p>D\u00e8s que vous constatez que votre vol est retard\u00e9 de plus de 30 minutes, veuillez en informer votre chauffeur ou le responsable du support LEMMETravel.com par e-mail.\u00a0<a href=\"mailto:support@lemmetravel.com\" target=\"_blank\" rel=\"noopener\">support@lemmetravel.com<\/a>\u00a0ou dans le chat en ligne ou en appelant le +442080682801.<\/p><p>\u00a0<\/p><p>Indiquez le num\u00e9ro de commande et la nouvelle heure d&#039;arriv\u00e9e.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2374\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2374\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Rencontrez votre chauffeur <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2374\" class=\"elementor-element elementor-element-6a789dd e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"6a789dd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2374\" class=\"elementor-element elementor-element-ade17c9 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"ade17c9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-995180b elementor-widget elementor-widget-text-editor\" data-id=\"995180b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"\"><div class=\"af2738844d\"><div class=\"f829e04eec e6208ee469\"><div class=\"c624d7469d a0e60936ad a3214e5942\"><p><b>Comment puis-je trouver mon chauffeur ?<\/b><\/p><p><strong>Remarque importante :<\/strong>\u00a0le chauffeur vous accueillera avec la plaque signal\u00e9tique indiquant vos noms et pr\u00e9noms, que vous avez indiqu\u00e9s dans le formulaire de r\u00e9servation.<\/p><p>Si le lieu de prise en charge est un a\u00e9roport, le chauffeur vous accueillera \u00e0 la sortie de la zone des arriv\u00e9es ou au point de rendez-vous pr\u00e9vu \u00e0 cet effet. Le point de rendez-vous sera indiqu\u00e9 sur le bon de r\u00e9servation que nous vous enverrons apr\u00e8s votre r\u00e9servation.<\/p><p>Si le lieu de prise en charge est un h\u00f4tel, le chauffeur vous attendra dans le hall de l&#039;h\u00f4tel.<\/p><p>Les instructions de rendez-vous sont indiqu\u00e9es sur le bon confirmant votre r\u00e9servation.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><b>Comment puis-je contacter mon chauffeur ?<\/b><\/p><p>Un jour avant le transfert, nous vous enverrons le num\u00e9ro de t\u00e9l\u00e9phone de votre chauffeur sur votre email.<\/p><p>\u00a0<\/p><p><strong>Remarque importante :<\/strong>\u00a0S&#039;il vous pla\u00eet, appelez ou envoyez un SMS au chauffeur si votre vol est retard\u00e9 de plus d&#039;une demi-heure ou report\u00e9 \u00e0 une autre heure, ainsi que si la r\u00e9cup\u00e9ration des bagages \u00e0 l&#039;a\u00e9roport prend plus de temps que pr\u00e9vu.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><b>Comment puis-je \u00eatre s\u00fbr que mon chauffeur viendra me chercher ?<\/b><\/p><p>Nous vous garantissons que le chauffeur fera de son mieux pour vous accueillir.<\/p><p>\u00a0<\/p><p>Le chauffeur aura votre num\u00e9ro et vous le sien. Veuillez garder votre t\u00e9l\u00e9phone allum\u00e9. Si vous ne parvenez pas \u00e0 le joindre, veuillez contacter notre \u00e9quipe d&#039;assistance.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><b>Quelles langues parle le chauffeur ?<\/b><\/p><p>Nous essayons de choisir les transporteurs de mani\u00e8re \u00e0 ce que le chauffeur puisse parler la langue du client ou au moins l&#039;anglais.<\/p><p>\u00a0<\/p><p>Nous ne pouvons toutefois pas garantir que le chauffeur parle la langue concern\u00e9e. Il disposera des informations essentielles sur l&#039;itin\u00e9raire et vous \u00e9vitera ainsi toute communication avec lui et tout probl\u00e8me de barri\u00e8re linguistique.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><b>Je ne trouve pas mon pilote. Que faire\u00a0?<\/b><\/p><p>Si vous n&#039;avez pas trouv\u00e9 le chauffeur, v\u00e9rifiez \u00e0 nouveau les noms sur les panneaux. Il est possible que le chauffeur n&#039;ait pas remarqu\u00e9 votre sortie.<\/p><p>Si le chauffeur ne vous a pas contact\u00e9 apr\u00e8s l&#039;heure de rendez-vous, veuillez contacter notre \u00e9quipe d&#039;assistance. Rendez-vous ensuite au point d&#039;information pour r\u00e9server un taxi de l&#039;a\u00e9roport au centre-ville, de l&#039;h\u00f4tel \u00e0 l&#039;a\u00e9roport ou \u00e0 la gare, ou tout autre trajet que notre chauffeur \u00e9tait cens\u00e9 vous emmener.<\/p><p>\u00a0<\/p><p><strong>Remarque importante :<\/strong>\u00a0si le chauffeur ne vous rencontre pas, nous vous rembourserons votre argent.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Transfer Booking\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"How do I find and book a transfer?Specify the place of departure in the \\u201cFrom\\u201d field, and your destination \\u2013 in the \\u201cTo\\u201d field. You can choose the desired city, airport, train station, port, and hotel from the drop-down menu or enter the exact address of the place.Click the button \\u201cShow prices\\u201d. Choose the suitable transfer class and click \\u201cSelect\\u201d to proceed to the booking.Fill in all the required fields in the booking form. If you have any questions, write to us in the online chat or call the support service at +442080682801 (toll calls).How can I book a transfer to the airport?In the \\u201cFrom\\u201d field, select the city or enter theaddress of the hotel from which you need to get to the airport. The price does not depend on the address our driver picks you up at, but it should be within acity. Enter the name of the airport in the \\u201cTo\\u201d field.\\u00a0What pick-up time should I set?If you need a transfer from an airport or a railway station, we recommend you to specify your flight arrival time as the beginning of your transfer. In this case, it is more convenient for a driver to organize the meeting.Important note:\\u00a0if you were notified about a change of arrival time, please let us know so we could negotiate the urgent changes with a carrier.If you need a transfer from a hotel to an airport, specify the time you should be met at the reception. You will have to calculate the departure time by yourself. We recommend you to have a spare 3 hours for the airport check-in and transfer duration time. Approximate time a driver needs to arrive at the airport is specified on the booking page.\\u00a0How long does a trip take?You can find a duration of the transfer on our website andin your voucher confirming your booking (pdf file, downloadable after making a booking).\\u00a0Important note:\\u00a0thisduration is approximate and can vary depending on the traffic, time and date of transfer, public holidays etc.Please, make changes in your order in advance if you receive new information about traffic situation.\\u00a0\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Payment\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"How can I pay my order?Depending on the country of transfer, there are the following payment options:Full payment online, in a preferable currency.We take a small prepayment for booking a transfer. The remaining amount should be paid in cash to the driver upon arrival.Cash to the driver. Prepayment on the website is not required, you give the full amount to the driver at the pick-up site. Might not be available for all the routes.Can I make a payment as a legal entity?If you need to pay the booking by invoice, contact the manager by email at\\u00a0support@lemmetravel.com\\u00a0What currency will I be charged in?Your card will be charged in one of 2 currencies: dollars or euros. Currency of payment is specified on the right side, where you select a payment option.Currency exchange rate depends on your bank and can vary.\\u00a0Is it safe to make a payment via your site?Yes. The payment is received by the bank, certified by VISA\\\/MasterCard\\u00a0What currency should I pay my driver in?We advise you to pay in the currency specified in your voucher.Important note:\\u00a0you should prepare the required amount in cash in advance.You can discuss payment in another currency with your driver, but he\\\/she has the right to refuse and ask you to exchange money.\\u00a0Will I have to pay extra for waiting?If you are booking a taxi transfer from the airport to the city, the price already includes 1 hour 30 minutes of waiting after the scheduled arrival time. If your flight is being delayed for less than 30 minutes, the driver will monitor it and arrive by the time of landing. If you learn about a longer flight delay, please inform the driver as soon as possible by calling one of the phone numbers sent to your email.Please note\\u00a0that if the waiting time exceeds 1 hour, the driver may ask to pay extra for waiting.If you book a transfer from the hotel, the price includes 15 minutes of waiting from the time stated in the orderPayment problemPlease email us at\\u00a0support@lemmetravel.com\\u00a0describing the difficulties encountered. We will try to solve the problem in the next few days.Besides, we recommend you to follow some simple steps: change the browser you are browsing Kiwitaxi site in; restart your device and return to the payment; or change payment method if other variants do not help\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Change, Cancellation and Refund\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"How do I change my booking?There are two ways to change the booking:in your personal account, at least 24 hours before the trip (to get there click on personal account in the email that we sent you and set the password);by contacting the support team, if there is less than 24 hours before your transferImportant note:\\u00a0the changes in your order requested less than 1 day before the trip may be declined\\u00a0How do I cancel my booking?There are two ways to cancel the booking:\\u00a0in your personal account, at least 24 hours before the trip (to get there click on personal account in the email that we sent you and set the password);by contacting the support team, if there is less than 24 hours before your transferImportant note:\\u00a0in case of an urgent cancellation we will not be able to refund you the prepayment. Free cancellation period is stated in the email and on the page of Change\\\/cancellation of booking.\\u00a0What is Kiwitaxi\\u2019s cancellation policy?You may cancel your booking with full refund of the amount paid:within 5 hours before the transfer for the class 1 vehicles (Micro, Economy, Comfort, Minivan 4 pax, Minibus 7 pax),within 24 hours before the transfer for the class 2 vehicles (Business, Premium, Premium Minibus 6 pax, Minibus 10, 13, 16, 19 pax).If you cancel your booking less than 24 hours before its beginning, penalties can be applied according to\\u00a0Terms and Conditions.You will receive a refund in the same way you paid for your booking within 5-7 bank days.\\u00a0\\u00a0What should I do if money was not refunded?If your booking was cancelled more than 24 hours before the transfer, the prepayment will be refunded within 5-7 bank days.If there is no refund in 5-7 days, check the history of your balance.\\u00a0If there is no notification about the refund, please contact us via email\\u00a0support@lemmetravel.com\\u00a0or in online chat.\\u00a0\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Transfer Conditions\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"What if I am travelling with children?Regardless of age, every child is considered a passenger, and you should take it into account when entering the number of passengers when booking.When entering the details of booking, you can select the type of child seat you need. Child seats are paid extra.Before you make a booking for transfer for a group of children younger than 18 years old with the group of 8 children or more, please contact our support service to get exact information about the cost and conditions of the transfer.\\u00a0What if I am travelling with children?Regardless of age, every child is considered a passenger, and you should take it into account when entering the number of passengers when booking.When entering the details of booking, you can select the type of child seat you need. Child seats are paid extra.\\u00a0Before you make a booking for transfer for a group of children younger than 18 years old with the group of 8 children or more, please contact our support service to get exact information about the cost and conditions of the transfer.\\u00a0How do I choose a suitable transfer?On our website you can find the information about the number of passengers and pieces of baggage provided for each car class. Each class is illustrated by car models, belonging to this class.\\u00a0If you have doubts, which class will be the most suitable for you, ask our manager.\\u00a0What will the car be like?We guarantee to provide you a car of a chosen class or of a higher comfort or capacity. Rules of class change are as follows:class Micro can be replaced by Economy, Comfort, Business, Premium, Minivan 4pax, Premium Minibus 6pax, Minibus 7pax classes;class Economy can be replaced by Comfort, Business, Premium, Minivan 4 pax, Premium Minibus 6 pax, Minibus 7 pax classes;class Comfort can be replaced by Business, Premium,\\u00a0Minivan 4pax, Premium Minibus 6 pax, Minibus 7pax classes;class Business can be replaced by Premium class;class Minivan 4pax can be replaced by Premium Minibus 6pax, Minibus 7 and 10pax classes;class Minibus 7pax can be replaced by Minibus 10 and 13pax classes;classes Minibus 10, 13, 16pax can be replaced by Minibus of a bigger capacity.\\u00a0Important note:\\u00a0the makes and models of the cars on the website are provided for general information and can vary; the cars are non-branded, i.e. there is no Kiwitaxi logo on them.\\u00a0What is the car capacity?Each car has its own capacity which is displayed on the website.A standard piece of baggage is considered a bag or a suitcase whose length, width, and height do not exceed 158 cm.Hand luggage can be placed in the car.\\u00a0Important note:\\u00a0if you are travelling with non-standard baggage (for example, skis or snowboards in case of transfers to the ski center as well as bikes, prams, wheelchairs, big suitcases, golf clubs etc.), contact us through email\\u00a0support@lemmetravel.com\\u00a0or in online chat to choose an appropriate car class.\\u00a0What if I have non-standard luggage?For standard luggage the sum of three dimensions (length, width, and height) does not exceed 158 cm. Any bigger baggage can be considered non-standard.If you have non-standard luggage with you (skis or snowboards in case of private transfers to the ski center as well as bikes, prams, wheelchairs, big suitcases, golf clubs etc.), consult with LEMMETravel.com support manager what vehicle type is more suitable for you.\\u00a0For consultations contact us per email\\u00a0support@lemmetravel.com\\u00a0or in online chat.What should I do if my flight is delayed?As soon as you find out that your flight is delayed for more than 30 minutes, please inform your driver or LEMMETravel.com support manager via email\\u00a0support@lemmetravel.com\\u00a0or in online chat or by calling +442080682801.\\u00a0Provide the order number and the new arrival time.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Meet your driver\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"How can I find my driver?Important note:\\u00a0the driver will meet you with the nameplate showing your first and last names, which you specified in the booking form.If a pick-up place is an airport, the driver will meet you at the exit of arrivals area or at the special meeting point. The meeting point will be specified in the voucher which we will send after you complete the booking.If a pick-up place is a hotel, the driver will wait for you in the hotel lobby.Meet-up instructions are given in the voucher confirming your booking.\\u00a0\\u00a0How can I contact my driver?A day before the transfer, we will send your driver\\u2019s phone number to your email.\\u00a0Important note:\\u00a0please, call or text the driver if your flight is delayed for more than half an hour or postponed to another time, as well as if baggage claim at the airport takes more time than planned.\\u00a0\\u00a0How can I be sure that my driver will pick me up?We guarantee that the driver will do his\\\/her best to meet you.\\u00a0The driver will have your number and you will have his\\\/hers. Please, keep your phone switched on. If you will not reach the driver please contact our support team.\\u00a0\\u00a0What languages does the driver speak?We try to choose the carriers so that the driver could speak the language of a client or at least English.\\u00a0But we cannot guarantee that the driver speaks the particular language. The driver will have the main information about the route and it will help you avoid communication with the driver and problems with language barrier.\\u00a0\\u00a0I cannot find my driver. What should I do?If you didn\\u2019t find the driver, please check the names on signs once again. Possibly, the driver did not notice when you went out.If the driver did not get in touch after meeting time please contact our support team. In the end go to the information point to book a taxi from the airport to the city, from hotel to the airport or railway station or any other route our driver was supposed to drive you.\\u00a0Important note:\\u00a0if the driver does not meet you, we will refund your money.\"\n            }\n        }\n    ]\n}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2dfa3ff elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"2dfa3ff\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a8a3389\" data-id=\"a8a3389\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6161b9c elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6161b9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"huge huge-car-02\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88f9f48 elementor-widget elementor-widget-heading\" data-id=\"88f9f48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Location de voiture<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-77e6833\" data-id=\"77e6833\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-990278c elementor-widget elementor-widget-n-accordion\" data-id=\"990278c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accord\u00e9on. Ouvrir les liens avec Entr\u00e9e ou Espace, les fermer avec \u00c9chap et naviguer avec les touches fl\u00e9ch\u00e9es.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1600\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1600\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> G\u00e9n\u00e9ral <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1600\" class=\"elementor-element elementor-element-9466a0f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"9466a0f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1600\" class=\"elementor-element elementor-element-c49cfd9 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"c49cfd9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7b9af4 elementor-widget elementor-widget-text-editor\" data-id=\"f7b9af4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p id=\"article-header-id\" class=\"design-system-typography design-system-typography-name-H3 design-system-typography-color-blackMaster ds-help-center-article-content-right-title\"><b>Quelles sont les conditions d\u2019\u00e2ge pour louer une voiture ?<\/b><\/p><div class=\"ds-help-center-article-content-right-text\"><p>La plupart des fournisseurs louent des voitures aux conducteurs \u00e2g\u00e9s de 21 \u00e0 70 ans. Les conducteurs de moins de 25 ans et de plus de 70 ans devront payer respectivement des frais pour jeune conducteur et pour conducteur senior.<\/p><p id=\"article-header-id\" class=\"design-system-typography design-system-typography-name-H3 design-system-typography-color-blackMaster ds-help-center-article-content-right-title\"><b>Quelle assurance comprend ma location ?<\/b><\/p><div class=\"ds-help-center-article-content-right-text\"><p>Les polices d&#039;assurance standard pour les locations de voitures sont la garantie collision sans franchise (CDW) et la protection contre le vol (TP). Dans la plupart des cas, les loueurs les incluent dans le prix de la location, mais des exceptions peuvent s&#039;appliquer. Les polices standard excluent g\u00e9n\u00e9ralement des \u00e9l\u00e9ments tels que le pare-brise, les vitres, les roues, les pneus, le ch\u00e2ssis, l&#039;int\u00e9rieur, les effets personnels, ainsi que les frais de remorquage, le temps pass\u00e9 hors route et tout \u00e9quipement suppl\u00e9mentaire comme les si\u00e8ges enfants et les GPS.<\/p><p>Si la renonciation aux dommages par collision (CDW) ou la protection contre le vol (TP) ne sont pas incluses, elles peuvent \u00eatre achet\u00e9es aupr\u00e8s de la soci\u00e9t\u00e9 de location de voitures ou fournies par la soci\u00e9t\u00e9 de carte de cr\u00e9dit du client.<\/p><p>Si vous souhaitez savoir si votre location comprendra ces options, veuillez consulter la section Conditions g\u00e9n\u00e9rales de la soci\u00e9t\u00e9 de location de voitures que vous avez s\u00e9lectionn\u00e9e.<\/p><p>Veuillez noter que votre couverture sera invalid\u00e9e en cas de n\u00e9gligence, de mauvais carburant ou de violation des termes du contrat de location (par exemple, conduite sous l&#039;influence de l&#039;alcool ou de drogues).<\/p><p id=\"article-header-id\" class=\"design-system-typography design-system-typography-name-H3 design-system-typography-color-blackMaster ds-help-center-article-content-right-title\"><b>Quel est le montant du d\u00e9p\u00f4t de garantie\/de la franchise et quand sera-t-il d\u00e9bloqu\u00e9 ?<\/b><\/p><div class=\"ds-help-center-article-content-right-text\"><p>Ces informations sont pr\u00e9cis\u00e9es dans la rubrique Conditions G\u00e9n\u00e9rales sous la photo de la voiture de location que vous avez choisie.<\/p><p id=\"article-header-id\" class=\"design-system-typography design-system-typography-name-H3 design-system-typography-color-blackMaster ds-help-center-article-content-right-title\"><b>Qu&#039;est-ce que l&#039;exon\u00e9ration des dommages par collision ?<\/b><\/p><div class=\"ds-help-center-article-content-right-text\"><p>L&#039;assurance collision sans franchise (CDW) limite la responsabilit\u00e9 du locataire \u00e0 la franchise en cas de dommages. Pare-brise, serrures, pneus, ch\u00e2ssis, cl\u00e9s et frais de remorquage ne sont souvent pas couverts par la CDW.<\/p><p>Veuillez v\u00e9rifier les conditions g\u00e9n\u00e9rales de la soci\u00e9t\u00e9 de location de voitures s\u00e9lectionn\u00e9e pour voir si cette option est incluse.<\/p><p id=\"article-header-id\" class=\"design-system-typography design-system-typography-name-H3 design-system-typography-color-blackMaster ds-help-center-article-content-right-title\"><b>De quoi ai-je besoin pour louer une voiture ?<\/b><\/p><div class=\"ds-help-center-article-content-right-text\"><p>Pour r\u00e9server votre voiture, il vous suffit d&#039;une carte de cr\u00e9dit ou de d\u00e9bit. Lors de la prise en charge, vous aurez besoin de\u00a0:<\/p><ul><li><p>Votre passeport et toute autre pi\u00e8ce d&#039;identit\u00e9 requise par l&#039;agence de location. Pour plus d&#039;informations, veuillez consulter les conditions g\u00e9n\u00e9rales de votre agence.<\/p><\/li><li><p>Permis de conduire valide et complet de chaque conducteur, d\u00e9tenu depuis au moins 12 mois (souvent 24 mois). Pour plus d&#039;informations, veuillez consulter les conditions g\u00e9n\u00e9rales de votre loueur.<\/p><\/li><li><p>La carte de cr\u00e9dit du conducteur principal, suffisamment approvisionn\u00e9e pour la caution du v\u00e9hicule. Au moment de la prise en charge, vous devrez d\u00e9poser une caution couvrant la franchise d&#039;assurance. Il s&#039;agit g\u00e9n\u00e9ralement d&#039;un montant (minimum\u00a0: franchise, carburant et TVA) bloqu\u00e9 sur une carte de cr\u00e9dit internationale au nom du conducteur principal (les d\u00e9p\u00f4ts en esp\u00e8ces, les cartes Maestro, Switch, Visa Electron et les cartes de d\u00e9bit ne sont pas accept\u00e9s). Pour plus d&#039;informations, veuillez consulter les conditions g\u00e9n\u00e9rales de votre loueur.<\/p><\/li><li><p>Votre confirmation\/bon de location attestant du paiement du v\u00e9hicule. Vous recevrez le bon de confirmation par e-mail. Pour plus d&#039;informations, cliquez sur \u00ab\u00a0Voir le bon\u00a0\u00bb dans votre confirmation.<\/p><\/li><\/ul><div><p id=\"article-header-id\" class=\"design-system-typography design-system-typography-name-H3 design-system-typography-color-blackMaster ds-help-center-article-content-right-title\">O\u00f9 puis-je trouver l&#039;adresse de retrait ?<\/p><div class=\"ds-help-center-article-content-right-text\"><p>Si vous avez d\u00e9j\u00e0 une r\u00e9servation, veuillez cliquer sur Afficher le bon dans votre e-mail de confirmation pour plus de d\u00e9tails.<\/p><p id=\"article-header-id\" class=\"design-system-typography design-system-typography-name-H3 design-system-typography-color-blackMaster ds-help-center-article-content-right-title\">Comment puis-je payer le montant restant \u00e0 l&#039;arriv\u00e9e ?<\/p><div class=\"ds-help-center-article-content-right-text\"><p>Par carte de cr\u00e9dit physique au nom du conducteur principal. Cette exigence est obligatoire aupr\u00e8s de l&#039;agence de location.<\/p><p id=\"article-header-id\" class=\"design-system-typography design-system-typography-name-H3 design-system-typography-color-blackMaster ds-help-center-article-content-right-title\">Qu\u2019est-ce que l\u2019exc\u00e8s et quel est mon exc\u00e8s ?<\/p><div class=\"ds-help-center-article-content-right-text\"><p>La franchise est le montant que l&#039;agence de location facturera au locataire en cas de dommage ou de vol du v\u00e9hicule. Veuillez noter qu&#039;une agence de location peut appliquer des franchises diff\u00e9rentes selon la cat\u00e9gorie de v\u00e9hicule qu&#039;elle propose.<\/p><p>Pour conna\u00eetre le montant de votre franchise, veuillez consulter les conditions g\u00e9n\u00e9rales de l&#039;agence de location s\u00e9lectionn\u00e9e. Vous trouverez le montant de la franchise dans la section \u00ab\u00a0Pr\u00e9autorisation de carte de cr\u00e9dit du conducteur principal\u00a0\u00bb.<\/p><p id=\"article-header-id\" class=\"design-system-typography design-system-typography-name-H3 design-system-typography-color-blackMaster ds-help-center-article-content-right-title\">Que dois-je faire lorsque j&#039;arrive \u00e0 ma voiture ?<\/p><div class=\"ds-help-center-article-content-right-text\"><p>Avant de signer le contrat et de partir avec votre voiture de location, prenez un peu de temps pour vous familiariser avec votre voiture de location, v\u00e9rifiez le type et le niveau de carburant, les phares, les feux de d\u00e9tresse, les essuie-glaces, les serrures de porte, etc.<\/p><p>Assurez-vous d&#039;inspecter les rayures, bosses ou autres dommages en pr\u00e9sence d&#039;un agent et demandez \u00e0 les enregistrer. Il est conseill\u00e9 de prendre des photos du v\u00e9hicule de location avant la prise en charge et apr\u00e8s la restitution afin d&#039;\u00e9viter toute confusion quant \u00e0 son \u00e9tat au retour.<\/p><p id=\"article-header-id\" class=\"design-system-typography design-system-typography-name-H3 design-system-typography-color-blackMaster ds-help-center-article-content-right-title\">Comment puis-je payer le montant restant \u00e0 l&#039;arriv\u00e9e ?<\/p><div class=\"ds-help-center-article-content-right-text\"><p>Par carte de cr\u00e9dit physique au nom du conducteur principal. Cette exigence est obligatoire aupr\u00e8s de l&#039;agence de location.<\/p><p id=\"article-header-id\" class=\"design-system-typography design-system-typography-name-H3 design-system-typography-color-blackMaster ds-help-center-article-content-right-title\">Comment cr\u00e9er un compte ?<\/p><div class=\"ds-help-center-article-content-right-text\"><p>Veuillez vous rendre sur EconomyBookings.com et en haut de la page, cliquez sur Se connecter. Choisissez S&#039;inscrire, entrez votre adresse e-mail et enregistrez le mot de passe.<\/p><p id=\"thrifty-dollar\">Pourquoi le num\u00e9ro de partenaire Thrifty\/Dollar n&#039;appara\u00eet-il pas sur leur site Web\u00a0?<\/p><p>\u00c9tant donn\u00e9 que vous avez r\u00e9serv\u00e9 via EconomyBookings.com, vous ne pourrez pas voir cette r\u00e9servation sur leur site.<\/p><p>Afin de v\u00e9rifier votre r\u00e9servation, veuillez contacter le fournisseur par t\u00e9l\u00e9phone fourni dans votre bon de location.<\/p><p id=\"passport-usa\">Un passeport est-il obligatoire pour la location aux USA ?<\/p><p>Le passeport est obligatoire pour les locations internationales uniquement.<\/p><p id=\"brake-accident\">Que dois-je faire si ma voiture de location tombe en panne ou si j&#039;ai un accident de voiture ?<\/p><p>En cas d&#039;accident de voiture, informez la police, l&#039;agence de location et conservez le rapport de police, le rapport de dommages du fournisseur.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"General\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"What are the age requirements for renting a car?Most suppliers rent cars to drivers aged between 21 and 70. Drivers under 25 and over 70 will be charged a young driver and senior driver fee respectively.What insurance does my rental include?The standard car rental insurance policies are Collision Damage Waiver (CDW) and Theft Protection (TP). In most cases car rental company will include them in the price of the rental, however exceptions may apply. Standard policies normally exclude such details as windscreen, glass, wheels, tires, undercarriage, interior, personal possessions, as well as towing charges, off-road time and any additional equipment such as child seats and GPS devices.If Collision Damage Waiver (CDW) or Theft Protection (TP) are not included they can be purchased from the car rental company or provided by the customer\\u2019s credit card company.If you want to find out whether your rental will include these options please check Terms and Conditions section of the car rental company you have selected.Please note that your cover will be invalidated by negligence, misfuelling or breaking the terms of the rental agreement (for example, driving under the influence of alcohol or drugs).How much is the security deposit\\\/excess amount and when will it be unblocked?This information is specified in the Terms and Conditions section under the photo of the rental car you have chosen.What is Collision Damage Waiver?Collision Damage Waiver (CDW) limits the renter\\u2019s liability for the car to the excess in the event the car was damaged. Such items as windscreen, locks, tires, undercarriage, keys and towing charges are often not covered by the CDW.Please check Terms and Conditions of the selected car rental company to see if this option is included.What do I need to rent a car?To book your car, all you need is a credit or debit card. When you pick the car up, you\\u2019ll need:Your passport and any other ID the car rental company needs to see. For more information please see your Rental Company\\u2019s T&amp;C.Each driver\\u2019s full, valid driving license, which they\\u2019ve held for at least 12 months (often 24). For more information please see your Rental Company\\u2019s T&amp;C.The main driver\\u2019s credit card, with enough available funds for the car\\u2019s deposit. At the time of pick-up you will be required to leave a deposit to cover the value of the insurance excess. Usually it takes the form of an amount (minimum: excess+fuel+vat) being blocked on an international credit card in the name of the primary driver (cash deposits, Maestro, Switch, Visa Electron and debit cards are not accepted). For more information please see your Rental Company\\u2019s T&amp;C.Your confirmation\\\/ Rental voucher to show that you\\u2019ve paid for the car. You will receive the Confirmation voucher by email. Please click on View Voucher in your confirmation for more details.Where can I find the pickup address?If you already have a booking, please click on\\u00a0View Voucher\\u00a0in your confirmation email for more details.How can I pay the remaining amount upon arrival?By a physical credit card under the main driver\\u2019s name. It is a mandatory requirement from the rental agency.What is excess and what is my excess?Excess is the amount of money the car rental company will charge the renter in the event that the rental car is damaged or stolen. Please note that one car rental company can have different excess amounts for every single car group they offer.If you want to check your excess amount please check Terms and Conditions of the selected car rental company. You will find the excess amount under the Primary Driver Credit Card Preauthorization section.What should I do when I get to my car?Before you sign the contract and drive away with your rental car, take a little time to familiarize yourself with your rental car, check fuel type and level, headlights, hazards, windscreen wipers, door locks etc.Be sure to inspect scratches, dents or any other damages in the presence of an agent and ask to record them. The good thing is to take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car\\u2019s condition upon return.How can I pay the remaining amount upon arrival?By a physical credit card under the main driver\\u2019s name. It is a mandatory requirement from the rental agency.How do I create an account?Please go to EconomyBookings.com and at the top of the page click on Sign In. Choose Register and enter your email address and save the password.Why does the Thrifty\\\/Dollar partner number not show on their website?Since you booked through EconomyBookings.com, you won\\u2019t be able to see this booking on their site.In order to verify your booking, please contact the supplier by phone provided in your rental voucher.Is a passport mandatory for the USA rental?Passport is mandatory for international rentals only.What should I do if my rental car has broken down or if I have a car accident?In case of a car accident, inform the police, rental agency and save the police report, supplier damage report.\"\n            }\n        }\n    ]\n}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a089ac elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"4a089ac\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a9a0cd1\" data-id=\"a9a0cd1\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a03c8a8 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"a03c8a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"huge huge-healtcare\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bd9c62 elementor-widget elementor-widget-heading\" data-id=\"1bd9c62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Assurance voyage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-73b1d59\" data-id=\"73b1d59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-af053b8 elementor-widget elementor-widget-n-accordion\" data-id=\"af053b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accord\u00e9on. Ouvrir les liens avec Entr\u00e9e ou Espace, les fermer avec \u00c9chap et naviguer avec les touches fl\u00e9ch\u00e9es.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1830\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1830\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Informations g\u00e9n\u00e9rales <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-grip-lines\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 288H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zm0-128H16c-8.8 0-16 7.2-16 16v32c0 8.8 7.2 16 16 16h480c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1830\" class=\"elementor-element elementor-element-c740643 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"c740643\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1830\" class=\"elementor-element elementor-element-91d975f e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"91d975f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d852851 elementor-widget elementor-widget-text-editor\" data-id=\"d852851\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Qu&#039;est-ce qu&#039;une franchise ?<br \/><\/b>Il s&#039;agit du montant que le client doit payer en cas d&#039;\u00e9v\u00e9nement assur\u00e9. Exemple\u00a0: les frais d&#039;hospitalisation s&#039;\u00e9l\u00e8vent \u00e0 1\u00a0000\u00a0TP4T. La franchise du tarif START est de 251\u00a0TP3T\u00a0; le client paie 250\u00a0USD et l&#039;assurance 750\u00a0USD. Le montant est donc r\u00e9parti entre le client et l&#039;assurance conform\u00e9ment aux conditions du tarif.<\/p><p>\u00a0<\/p><p><b>Puis-je souscrire une assurance pour une journ\u00e9e ?<\/b><\/p><p>Non. La dur\u00e9e minimale de l&#039;assurance est de 2 jours.<\/p><p>\u00a0<\/p><p><b>Une assurance voyage est-elle obligatoire ?<br \/><\/b>Selon votre destination, vous pourriez rencontrer des barri\u00e8res linguistiques et mon\u00e9taires qui vous emp\u00eacheraient d&#039;acc\u00e9der \u00e0 des soins m\u00e9dicaux de qualit\u00e9. Voyager sans protection peut vous exposer \u00e0 des frais m\u00e9dicaux \u00e9lev\u00e9s et \u00e0 des difficult\u00e9s \u00e0 vous orienter dans un syst\u00e8me de sant\u00e9 \u00e9tranger sans l&#039;assistance n\u00e9cessaire. Certains pays exigent une assurance m\u00e9dicale de voyage pour entrer sur leur territoire. De plus, de nombreux pays ont instaur\u00e9 une assurance obligatoire couvrant les risques li\u00e9s \u00e0 la COVID-19.<\/p><p>\u00a0<\/p><p><b>Puis-je souscrire une assurance pendant mon s\u00e9jour \u00e0 l\u2019\u00e9tranger ?<br \/><\/b>Si vous souhaitez souscrire une assurance voyage sur le territoire du pays dans lequel vous \u00eates arriv\u00e9, vous devez s\u00e9lectionner \u00ab D\u00e9j\u00e0 en voyage \u00bb lors de l\u2019achat.<\/p><p>Oui. Si vous \u00eates \u00e0 l&#039;\u00e9tranger et pr\u00e9voyez un voyage dans un autre pays, une police d&#039;assurance peut \u00eatre souscrite sur le site web de la compagnie et pay\u00e9e par carte.<\/p><p>La police d&#039;assurance entre en vigueur 3 jours apr\u00e8s le passage de la fronti\u00e8re.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><b>Quand la police d\u2019assurance prend-elle effet ?<\/b><\/p><p>La validit\u00e9 de la police d&#039;assurance commence \u00e0 partir du moment o\u00f9 vous traversez la fronti\u00e8re ou \u00e0 partir de la date d&#039;entr\u00e9e en vigueur mentionn\u00e9e dans la police (selon la premi\u00e8re \u00e9ventualit\u00e9).<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><b>Quelle langue dois-je utiliser pour saisir les d\u00e9tails ?<\/b><\/p><p>Utilisez l&#039;alphabet latin, comme indiqu\u00e9 dans votre passeport.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><b>Que dois-je faire si les donn\u00e9es sont saisies de mani\u00e8re incorrecte ?<\/b><\/p><p>Vous devez annuler l&#039;op\u00e9ration ou actualiser la page et quitter la bo\u00eete de dialogue du programme ou de la plateforme. Si cela n&#039;est pas possible, pr\u00e9venez la compagnie d&#039;assurance. Nous vous aiderons \u00e0 r\u00e9soudre le probl\u00e8me.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><b>Je n&#039;ai pas re\u00e7u ma police d&#039;assurance. Que dois-je faire\u00a0?<\/b><\/p><p>Tout d&#039;abord, v\u00e9rifiez vos spams ou vos promotions\/publicit\u00e9s. Si plus de 10 minutes se sont \u00e9coul\u00e9es et que vous n&#039;avez toujours pas re\u00e7u de police d&#039;assurance, informez-en la compagnie d&#039;assurance de la mani\u00e8re qui vous convient\u00a0:<\/p><ul><li><a href=\"mailto:info@ekta.insure\" target=\"_blank\" rel=\"noopener\">E-mail<\/a><\/li><li><a href=\"https:\/\/www.viber.com\/ekta_insure\" target=\"_blank\" rel=\"noopener\">Viber<\/a><\/li><li><a href=\"https:\/\/t.me\/ic_ekta_bot\" target=\"_blank\" rel=\"noopener\">T\u00e9l\u00e9gramme<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"General Information\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"What is a deductible?This is the amount that the client must pay upon the occurrence of an insured event. Example: The hospital fee is $1,000. The deductible under the START tariff is 25%, the client pays 250 USD, and the insurance company pays 750 USD. Thus, the amount is divided between the client and the insurance company in accordance with the terms of the tariff plan.\\u00a0Can I buy insurance for one day?No. The minimum duration of the insurance is 2 days.\\u00a0Is travel insurance required?Depending on where you travel, you may encounter language and currency barriers that prevent you from accessing high-quality medical care. Traveling unprotected can leave you vulnerable to paying high out-of-pocket medical expenses and navigating a foreign health care system without the assistance you need. Some countries require Travel medical insurance to enter their territory. Moreover, a lot of countries introduced obligatory COVID-19 risks covered insurance requirements.\\u00a0Can I buy insurance policy while staying abroad?If you want to purchase a travel insurance policy in the territory of the country in which you arrived, you need to select \\u201cAlready traveling\\u201d during the purchase.Yes. If you are abroad and planning a trip to another country. An insurance policy can be issued on the company\\u2019s website and paid by card.The insurance policy becomes effective after 3 days from the moment you cross the border.\\u00a0\\u00a0When does the insurance policy take effect?The validity of the insurance policy begins from the moment you cross the border or from effective date mentioned in the policy (whichever comes first).\\u00a0\\u00a0Which language should I use to enter details?Use Latin alphabet, as indicated in your passport.\\u00a0\\u00a0What should I do if the data is entered incorrectly?You need to cancel the operation or refresh the page and exit the dialog box of the program or platform. If this is not possible, notify the insurance company. We will help you resolve the issue.\\u00a0\\u00a0I have not received my policy. What should I do?First of all, you need to check the Spam or Promotions\\\/Ads folder. If more than 10 minutes have passed, and there is still no policy in your e-mail Inbox, inform the insurance company in a convenient way for you:EmailViberTelegram\"\n            }\n        }\n    ]\n}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36db54690 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"36db54690\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-481203e9\" data-id=\"481203e9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6fb4e19 elementor-widget elementor-widget-heading\" data-id=\"6fb4e19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Votre voyage commence ici<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-548e852 elementor-widget elementor-widget-heading\" data-id=\"548e852\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous planifiez votre prochain voyage\u00a0? Nous avons les meilleures offres pour vous\u00a0!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6003ddb0 wpr-adv-slider-columns-2 wpr-adv-slider-columns--widescreen1 wpr-adv-slider-columns--laptop1 wpr-adv-slider-columns--tablet_extra1 wpr-adv-slider-columns--tablet1 wpr-adv-slider-columns--mobile_extra1 wpr-adv-slider-columns--mobile1 wpr-adv-slides-to-scroll-1 wpr-slider-dots-horizontal wpr-slider-nav-position-custom elementor-widget elementor-widget-wpr-advanced-slider\" data-id=\"6003ddb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_scroll&quot;:1,&quot;slider_autoplay&quot;:&quot;yes&quot;,&quot;slider_autoplay_duration&quot;:4,&quot;slider_loop&quot;:&quot;yes&quot;,&quot;slider_hide_video_content&quot;:&quot;yes&quot;,&quot;slider_video_btn_size&quot;:&quot;medium&quot;}\" data-widget_type=\"wpr-advanced-slider.default\">\n\t\t\t\t\t\n\t\t<!-- Advanced Slider -->\n\t\t<div class=\"wpr-advanced-slider-wrap\">\n\t\t\t\n\t\t\t<div class=\"wpr-advanced-slider\" dir=\"ltr\" data-slick=\"{&quot;rtl&quot;:false,&quot;infinite&quot;:true,&quot;speed&quot;:700,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;autoplay&quot;:true,&quot;autoplaySpeed&quot;:4000,&quot;pauseOnHover&quot;:&quot;yes&quot;,&quot;prevArrow&quot;:&quot;#wpr-slider-prev-6003ddb0&quot;,&quot;nextArrow&quot;:&quot;#wpr-slider-next-6003ddb0&quot;,&quot;vertical&quot;:false,&quot;adaptiveHeight&quot;:true}\" data-hide-video-content=\"yes\" data-video-btn-size=\"{&quot;widescreen&quot;:&quot;medium&quot;,&quot;desktop&quot;:&quot;medium&quot;,&quot;laptop&quot;:&quot;medium&quot;,&quot;tablet_extra&quot;:&quot;medium&quot;,&quot;tablet&quot;:&quot;medium&quot;,&quot;mobile_extra&quot;:&quot;medium&quot;,&quot;mobile&quot;:&quot;medium&quot;}\" data-slide-effect=\"slide\">\n\t\t\t\t<div class=\"wpr-slider-item elementor-repeater-item-b992342\"><div class=\"wpr-slider-item-bg\" style=\"background-image: url(https:\/\/www.lemmetravel.com\/wp-content\/uploads\/2025\/06\/Dubai-Tour.jpg)\"><\/div><div class=\"wpr-cv-container\"><div class=\"wpr-cv-outer\"><div class=\"wpr-cv-inner\"><div class=\"wpr-slider-item-overlay\"><\/div><div class=\"wpr-slider-content\"><div class=\"wpr-slider-title\"><h2>Tourn\u00e9e en Asie<\/h2><\/div><div class=\"wpr-slider-btns\"><a class=\"wpr-slider-primary-btn\" href=\"https:\/\/www.lemmetravel.com\/fr\/activites-touristiques\/\">En savoir plus<\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpr-slider-item elementor-repeater-item-2673c5d\"><div class=\"wpr-slider-item-bg\" style=\"background-image: url(https:\/\/www.lemmetravel.com\/wp-content\/uploads\/2025\/06\/Egypt.jpg)\"><\/div><div class=\"wpr-cv-container\"><div class=\"wpr-cv-outer\"><div class=\"wpr-cv-inner\"><div class=\"wpr-slider-item-overlay\"><\/div><div class=\"wpr-slider-content\"><div class=\"wpr-slider-title\"><h2>Tourn\u00e9e en Afrique<\/h2><\/div><div class=\"wpr-slider-btns\"><a class=\"wpr-slider-primary-btn\" href=\"https:\/\/www.lemmetravel.com\/fr\/activites-touristiques\/\">En savoir plus<\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpr-slider-item elementor-repeater-item-a0e479a\"><div class=\"wpr-slider-item-bg\" style=\"background-image: url(https:\/\/www.lemmetravel.com\/wp-content\/uploads\/2025\/04\/Rome-Italy.png)\"><\/div><div class=\"wpr-cv-container\"><div class=\"wpr-cv-outer\"><div class=\"wpr-cv-inner\"><div class=\"wpr-slider-item-overlay\"><\/div><div class=\"wpr-slider-content\"><div class=\"wpr-slider-title\"><h2>Tourn\u00e9e europ\u00e9enne<\/h2><\/div><div class=\"wpr-slider-btns\"><a class=\"wpr-slider-primary-btn\" href=\"https:\/\/www.lemmetravel.com\/fr\/activites-touristiques\/\">En savoir plus<\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpr-slider-item elementor-repeater-item-22af668\"><div class=\"wpr-slider-item-bg\" style=\"background-image: url(https:\/\/www.lemmetravel.com\/wp-content\/uploads\/2025\/06\/USA-Tour.jpg)\"><\/div><div class=\"wpr-cv-container\"><div class=\"wpr-cv-outer\"><div class=\"wpr-cv-inner\"><div class=\"wpr-slider-item-overlay\"><\/div><div class=\"wpr-slider-content\"><div class=\"wpr-slider-title\"><h2>Tourn\u00e9e aux \u00c9tats-Unis<\/h2><\/div><div class=\"wpr-slider-btns\"><a class=\"wpr-slider-primary-btn\" href=\"https:\/\/www.lemmetravel.com\/fr\/activites-touristiques\/\">En savoir plus<\/a><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"wpr-slider-controls\">\n\t\t\t\t<div class=\"wpr-slider-dots\"><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"wpr-slider-arrow-container\">\n\t\t\t\t<div class=\"wpr-slider-prev-arrow wpr-slider-arrow\" id=\"wpr-slider-prev-6003ddb0\">\n\t\t\t\t\t<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" viewbox=\"0 0 283.4 512\" style=\"enable-background:new 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Whether you have questions about bookings, payments, cancellations, or using our platform, you\u2019ll find quick answers and helpful guides right here. Browse through our FAQs, get step-by-step support, or contact our team\u2014we\u2019re always ready to help. \u00a0 We\u2019re available 24 hours a day At LEMMETravel.com, your comfort and confidence are our priority. This Help Center is designed to give you all the answers you need\u2014fast. Whether you\u2019re booking flights, cars, hotels, or tours, we\u2019re here to guide you. Find step-by-step guides, frequently asked questions, and helpful resources in one place. Need help understanding how to use your travel credits or coupons? We\u2019ve got you covered. Want to modify or cancel a reservation? Learn how in just a few clicks. Looking for details on refund policies? It\u2019s all explained clearly here. Discover how to register as a partner or list your services on our platform. Learn more about managing your account and keeping your information secure. Having trouble with a payment? Our support articles walk you through it. Need technical support? Our team is just a message away. Find country-specific travel updates and entry requirements. Browse tips for safe, smooth, and enjoyable trips. We help you connect with verified tour guides and transportation partners. Read our travel insurance recommendations and best practices. New to LEMMETravel? Get started in minutes with our beginner\u2019s guide. Curious about how bookings work? We break it down for you. Want to reach us directly? Live chat and email support are always available. We\u2019re constantly updating our Help Center based on your feedback. Let\u2019s make your travel experience stress-free\u2014start exploring now! Learn more about LEMMETravel.com What does LEMMETravel.com offer ? LEMMETravel.com\u00a0is an international travel platform designed to simplify travel experiences for individuals, businesses, and partners. We provide a wide range of services to cover all your travel needs under one trusted brand. Our core offerings include: \u2705\u00a0Flight Bookings\u00a0\u2013 Access competitive rates for domestic and international flights from leading airlines worldwide.\u2705\u00a0Hotels &amp; Accommodation\u00a0\u2013 Book hotels, apartments, and unique stays in popular destinations with exclusive deals.\u2705\u00a0Transportation &amp; Transfers\u00a0\u2013 Arrange airport pickups, private transfers, and luxury vehicle rentals in multiple countries.\u2705\u00a0Tours &amp; Activities\u00a0\u2013 Discover curated tours, excursions, and adventure experiences in top cities and remote getaways.\u2705\u00a0Travel Insurance\u00a0\u2013 Get comprehensive travel insurance plans to protect your trip, health, and belongings.\u2705\u00a0eSIM &amp; Connectivity Solutions\u00a0\u2013 Stay connected globally with instant eSIM activation for internet access abroad.\u2705\u00a0Corporate &amp; Group Travel Solutions\u00a0\u2013 Tailored packages for businesses, events, and group travelers.\u2705\u00a024\/7 Multilingual Support\u00a0\u2013 Our team is available around the clock to assist you wherever you are. What can LEMMETravel.com do ? We make it easy for you to compare Bookings from many hotels, property owners, and other Service Providers. When you make a Booking on our website, you enter into a contract with the Service Provider (unless otherwise stated). The information on our Platform is based on what Service Providers tell us. \u00a0 What does LEMMETravel.com sell ? provides reservation services\u00a0for approximately 3.4 million properties, including 475,000 hotels, motels, and resorts and 2.9 million homes, apartments in over 220 countries and territories and in over 40 languages. \u00a0 What is the feature of LEMMETravel.com? Get discounts on your next booking Secret Deals Get lower rates with member discounts. Faster Bookings Save your details to pre-fill them when you book. Control Your Bookings Manage your bookings. Does LEMMETravel.com Offer travel insurance? Yes. LEMMETravel.com provide Travel Insurance for worldwide, and the payment online and you can get the insurance once you pay.\u00a0 for more information please visit our\u00a0Travel Insurance Page Why do travelers prefer to book through LEMMETravel.com? Travelers have an easy way to compare prices and features of accommodations, flights, rental cars, and local experiences in one single trusted platform, and book them instantaneously. \u00a0 Why LEMMETravel.com is successful? Why booking com is successful?By investing in the technology that helps take the friction out of travel, LEMMETravel.com seamlessly connects millions of travellers with memorable experiences, a range of transport options and incredible places to stay \u2013 from homes to hotels and much more. \u00a0 Can I buy Travel eSIM card on LEMMETravel.com website? LEMMETravel.com\u00a0give you access to eSIMs for 200+ countries and regions worldwide, making it easier than ever to stay connected. With an Airalo eSIM, you can connect like a local wherever you travel. No seeking out a SIM card, struggling to get online, or racking up unexpected roaming fees. Just easy, affordable, flexible connectivity. Visit our Travel eSIM General FAQs Accommodations FAQs Cancellation Can I cancel my booking?Yes \u2013 any cancellation fees are determined by the property and listed in your cancellation policy. You\u2019ll pay any additional costs to the property.\u00a0If I need to cancel my booking, will I pay a fee?If you have a free cancellation booking, you won\u2019t pay a cancellation fee. If your booking isn\u2019t free to cancel anymore or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property, and you\u2019ll pay any additional costs to the property.\u00a0Can I cancel or change my dates for a non-refundable booking?Canceling a Non-Refundable booking usually incurs a charge. However, you might have the option to request free cancellation when managing your booking. This sends a request to the property, who may decide to waive your cancellation fee. It\u2019s not possible to change dates for a Non-Refundable booking, though it\u2019s possible to re-book for your desired dates if your waive fees request is successful.\u00a0How do I know if my booking was canceled?After you cancel a booking with us, you should get an email confirming the cancellation. Make sure to check your inbox and spam\/junk mail folders. If you don\u2019t receive an email within 24 hours, contact the property to confirm they got your cancellation.\u00a0Where can I find my property\u2019s cancellation policy?You can find this in your booking confirmation. Payment What payment methods are accepted? Credit cards are the most widely accepted payment method for properties listed on LEMMETravel.com. Many properties also require<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-8659","page","type-page","status-publish","hentry"],"aioseo_notices":[],"acf":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.5.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"FAQs Welcome to the Help Center We\u2019re here to make your experience as smooth as possible. Whether you have questions about bookings, payments, cancellations, or using our platform, you\u2019ll find quick answers and helpful guides right here. Browse through our FAQs, get step-by-step support, or contact our team\u2014we\u2019re always ready to help. 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